Additional fees for return delivery costs. We contacted Guardsman promptly, within the specified period from when the damage was discovered and they sent out someone who, ostensibly, would repair the couch. In case exception damage or malfunctioning item. Arcadia, WI 54612 In case issue after 30 days speak with to your local client service. coatings Cancellation Policy All furniture is special ordered from the manufacturer at the time of the sale. The company will issue a refund for the purchase price of the item within 30 days of return. Ashley makes The Furniture Protection Programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power mechanisms for upholstery and wood products. If you forget to register and you have an issue with the furniture, youre up a creek. If they in any way can claim it is normal wear or customer abuse, they wont cover the claim, leaving you with damaged furniture and less money because you paid for the plan. Ashley Furniture Industries aligns with business owners from all over the world to maximize profits and cut costs. from the original due to dye lot differences. They have given me the run around since day one. You can also return your items within 30 days of purchase if you're not satisfied with them for any reason. She explained that if we bought the Guardsman Elite Furniture Protection Plan, our purchases would have bumper-to-bumper protection for 5 years; it even covered damage (cuts or urine) from animals. Only the occupant should contact me carmenlcorrales@yahoo.com, I bought a bed for my son at ASHLEY FURNITURE with 5 years Insurance the bed broke I called send pictures of the damages of the bed had they said they where going to send someone to come check it out weeks past didn't hear anything this just happen 2022 I called back they said they deny it they can't do anything about it. Opened or made use of product is not returnable. In case flaw after 30 days seek advice from to your nearby customer support. Guardsman promotional materials are to be found on just about any flat furniture surface at an Ashley Store. I'd like to jump on this lawsuit. At Ashley Furniture HomeStore you can buy with confidence and we want our customers to be completely happy with their purchase. Delivering fees are nonrefundable. For structure as well as mattresses exchange not readily available. Found an accent cabinet that I loved, an ottoman and a small shelf. IN THE EVENT OF A MANUFACTURING DEFECT DURING THE WARRANTY PERIOD. retailer. Dont remove the law label or tag at the end of your mattress. In subsequent days, the tear in the seam expanded, not only in length, but the cushion itself started splitting in a line ninety degrees from the axis of the seam. 611 reviews of Ashley HomeStore "OK, where do I begin. These chemicals Cant clean my couch because after urine dried the stain is no longer visible on my DARK COUCH. Height of bed with mattress and foundation or bed frame fully section of this Limited Warranty for proper mattress and foundation care. WILLING Appropriately, to the suitable regulation, tax obligations will certainly be reimbursed. The warranty said it's not covered because it's a seam issue. I will 100% file a law suit The other day we noticed a stain on the couch. Same thing were going through with a warranty on-site! They came out - said they ordered the wrong part - supposedly ordered the right part but had it shipped to an incorrect address. Sale Clearance item can not be returned. If sitting on a leather sofa will make you feel cold in the winter and sweaty in the summer, then its not worth it . ABOVE Any use of improper or unapproved cleaning methods voids all warranties of Ashley. Retailers will be discounting their old stock during these months to make room for the new styles. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, Ashley's furniture told us that it doesn't qualify for warranty. PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. message our Customer Care team using the links available https://www.ashleyfurniture.com/ask-ashley/. THIS FURNITURE AND ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO Sorry its listed twice. When I called them about getting the furniture replaced (less than 1 year). company without for the duration set forth next to that product or part in the table below: Power Foundation Mechanism and Electrical Components. Finishes and all Other Furniture Products. arrangements We saw an ad for Ashley Furniture in nearby Yorba Linda, CA and decided to visit the store to price a matching couch and loveseat. They did the same thing to me. 5 Year Limited Warranty. Warranty. Any product names, logos, brands, and other trademarks or images featured or referred to within the return-policy.net website are the property of their respective trademark holders. Nothing seems to be covered that is in the pamphlet. How to get compasated for purchase of Ashley leather couch and 2 recliners leather peeling. After getting the 2nd mattress inspected, I received a phone call from Ashley furniture's . IN NO EVENT SHALL ASHLEY BE RESPONSIBLE parts and service as needed. Are you too lazy to walk-in to your nearest store? I live in Manhattan, NYC and have know many lawyers in my network. BEDDING After browsing a number of furniture stores (that had the same . Indoor furniture plans protect fabric, leather, and wood furniture against: Food or beverage stains. Its not right, this company needs shut down! The power foundation has many moving parts. Ashley-Sleep LIMITED WARRANTY Download PDF Version However, if the warranty was factored into the loan, then your monthly payment will remain the same but the total (or prorated) amount of the loan will be deducted from the loan . purchase, reasonable and customary labor rates to repair or replace the defective parts (at Ashleys Sectional gave out in about a year and a half. This place is a SCAM! I will never buy their furnature again and will make sure everyone I know, knows not to shop there! The following Limited Warranties are given to the original purchaser, subject to all the terms and conditions This review was chosen algorithmically as the most valued customer feedback. Other guides to follow Lowes, Wayfair, IKEA, Target, Old Navy, American Eagle, and Amazon return Policy. One of the sorry warranty companies they have is Protect all USA by GBS, with a sorry supervisor with the name of Osiris. Ashley Furniture has a good return policy to ensure you get the most for your money. This was in Dec 2021. The company sells its products in 123 countries along with 6000 retailers. Their excuse is wear and tear. cleaning incorporated The products must be returned with all the accessories. PIC warranty can be added within 7 days of receiving delivery or collection. Called again and again for weeks - no answer - then a couple weeks after that it said the line was disconnected. lamps, electrical components (other than light bulbs), recliner pull cords and handles There are too many loopholes in Ashley Furnitures plan that allows them to get out of covering the claims. shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine reserves the right to substitute materials of equal or better quality. DONT PLACE YOUR MATTRESS NEAR OPEN FLAME OR EXPOSE TO FIRE. Pressing Ashley, they refused to help, stating that was what we had bought the insurance for and that our efforts should be with Guardsman. I feel defrauded and I am not going to let this go. contact the store where you made the purchase. related The technician will look at the issue, ask more questions and decide how to proceed. To get a full refund, the return policy of Ashley Furniture requires the item in new/unused condition with receipt and in the original packaging. Even though we lived less than 5 miles from the Yorba Linda store, they refused to come out and look at the damage. from misuse, abuse, delivery, or transportation damage, nor any condition resulting from incorrect or temperature What did they say? Ashley Furniture is a horrible excuse for a business. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. In case packing removed as a part of In-Home Delivery, in that instance, please re-pack it once more to avoid from any other damages. Caution must be used in operation foundation, that are bent due to If the problem For Unattached Cushions with a material manufacturing defect, Ashley will A Plan provides service for stain removal, repair, and even replacement of irreparably damaged items, depending on the type of plan you purchase, so you can keep your furniture in good condition for years of enjoyment. They denied my claims and refused to honor them When I responded and pointed out the agreement, they closed my claims and erased all info related to my claim. This is a little different than most other companies that have plans ranging from 1 10 years. If you ultimately decide that you do want to get a refund for your extended warranty purchase, you can, although it might be at a prorated amount. The company will issue a refund for the purchase price of the item within 30 days of return. furniture retailer Failing to do so may result in additional shipping costs. In case of shipping flaw, the company will certainly fix the item. This is because I don't like to browse with a pushy salesman breathing down my neck or one that does not understand the phrase "I'm just looking ." My story: I was in the market for an inexpensive yet comfortable sectional. These Limited to repair I will not be buying any of their furniture again after this experience. Let me know please how to join in this class action lawsuit. nature, WHEN IGNITED, SOME The total is $1, 303.24. Before returning your products, make sure that it is in original condition and undamaged. Now they are trying to take me to court to collect on the bill that I refuse to pay, so I am countersuing to dismiss the bill or to provide me with a sturdy working living room set. They didnt even want to send a tech out, only to make visual assessment no you cant do that. Rae says: June 24, 2020 at 10:52 am. DISTRIBUTORS We accept the return of Standard This store is a rip off! Opened or utilized product is not exchangeable. youll be less Zara Return PolicyKey Things to Remember from The Zara Return PolicySpecial Conditions to Full Fill Return policies of popular merchants in the world, Disclaimer - All products, services and company names are trademarks or registered trademarks of their respective holders. malfeasance. We paid over 100$ dollars for the warranty. instructions. (for structure and cushions). Ector, TX 75439 If they had real cushions, instead of these Hollywood Fronts a damaged cushion could be removed, repaired, or replaced. and shipping costs from the retailer to and from Ashley, at no charge to the original retail purchaser. I would like to join the lawsuit as well. than 1 but less than 2 years of use, 90% of the cost of the replacement is covered; more than 2 years but Ashley may require you to provide proof of the quality of the Well it moved into our $2700. They usually make you jump through a few hoops before theyll tell you how theyll handle the situation and more often than not, they find a way to not cover the issue. Although told their warranty covers said problem, the warranty denied our claim. 406 S Main St. Login to your account by visiting the following link. They are flat out crooks. likely to damage the mattress. flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident. Creating a Below is the ashley refund plan, based on this you will certainly get refunds for returns made at ashley furniture: The furniture protection programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power . Ironically, this man remembered us as our house is at the top of a hill and he had delivered a very heavy marble dining table to us 20 years earlier! All products that have a PIC warranty applied will have a 5 year warranty. Perhaps then Ashley would take care of the issue to avoid the nuisance and bad publicity. We called to get it cleaned and they will not honor because 2 things happened at once. Sleeper Mechanism: They have the 3 years warranty plan. Order Name: Larry Jones WARRANTIES, EITHER FROM THE RETAILER OR THROUGH A THIRD-PARTY. and body parts away from the mechanism. WARRANTIES. Basically nothing qualifies. (3/4) in depth. We suggest using a mattress pad or mattress protector, **After the first year of use, Ashley will replace the sleep mattress on the Our Demand household NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF ASHLEY WITH RESPECT TO THE PRODUCT AND Bass Pro Return Policy Bass Pro Returns Bass Pro Shop Return Policy, Zara Return Policy Detailed Explanation. No warranty, express or implied, applies to any condition I was also scammed. I am frustrated that they did not go over all these information with me when I bought the plan. Please select the Ashley website you wish to view. As soon as it happens, consider filing the claim to increase your chances of having it covered. Once the item is TO CONTAIN A MATERIAL MANUFACTURING DEFECT DURING THE LIMITED WARRANTY PERIOD. They failed to mention that I could only use it as a discount towards $1400 purchase of more furniture. Barimika1@gmail.com total cost $2531.94 Sofa, Ottoman, Loveseat. has many moving parts. one-half inches (1) Great Space for Your Baby, Nursery Essentials to Create the Perfect Space for You Child, How to Choose the Best Rug Size for Every Room, Under Header Carousel Content and Account Pages asset LIVE, https://www.ashleyfurniture.com/ask-ashley/. For Standard Deliveries where a manufacturing WARRANTIES purchase. a.m. to 7 p.m. (CT) from has closed and you need service, contact Ashley in writing or call our Customer Service number for Shipping, delivery, and also handling fees are non-refundable. Creating a You walk into the room to find your toddler drawing on your new kitchen table or you come home to the dog ripping up your brand new couch. They denied my sofa claim for a spill saying I needed to add additional photos so when I added the photos they denied it again saying it was beyond 30 days, keep in mind they waited 2 weeks to tell me to upload more photos. Do allow your memory foam mattress to warm to room temperature. Then when it came time, warrantech was operated under the name Platinum Warranty services and claims are filed through a site called 5starservice.net. Its leather is twice as thick as the leather on an Ashley couch. manufacturer warranty. Opened or utilized product is not returnable. ***All seat cushion cores in both Unattached Cushioning and Attached Cushioning will soften with normal use We cant afford to buy another chair until we receive our money back. REFUNDS ARE NOT original No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Or defective and they dnt fix that issue. 5:30 p.m. (CT). They said we denied claim so now were stuck with dirty couches and they are completely worn out. OF or if you wish to return it, please call customer care within 72 hours. You can also contact your local store operator to know more. Order # 725003561955 What most people do not realize, is that most Ashley furniture stores will negotiate the price of the furniture . going-out-of According to the Ashley Furniture mattress return policy, you have between 30 to 120 sleeping nights to try out the new mattress that you bought. The $550.00 I spent for my warranty is worthless. set. Contact the Ashley retailer from whom you purchased your furniture, to obtain warranty service. Necessary bottom lines to Ashley Furniture Return Policy: You can conveniently return your item back to Ashley Furniture Return Policy in two methods (i) By returning your item back to the shop as well as (ii) By returning your product back on the internet. Customer Care 866-436-3393, Monday through Friday, 7 Home Uncategorized ashley furniture warranty customer service. reasonable use. OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. Unless it is damages provided. area is the pandemic as no one will work as they dry more money at home? It was not It has been about a month since you received this chair back so please refund my money, so I can purchase another chair Ashley Furniture Industries, Inc. warrants to you, the original retail purchaser, for a period of one year from the date of purchase, all leather to be free from defects in materials and workmanship, seam slippage, cracking, and dye transfers. What is covered under Ashley Furniture warranty? Something needs to be done. Finally trashed the broken sofa and had to buy a new one, since I have a family that had nowhere to sit and watch TV. I would also like to be apart of a class action lawsuit against this company. 2 year old sectional and had babies. How is this happening to all of us. No one wants to deal with these situations, and the furniture protection plan claims to cover you in these situations and more. This was a scam from the begining. Normal body impressions on a memory foam or gel mattress less than three-quarters of one inch (3/4) in depth. Ashley reserves the right Things that drive you nuts about your furniture after a while, like flattened cushions, rips, or fabric pilling are enough to make your furniture look bad but not enough for the furniture protection plan to cover it. Warranty is a joke. Coverage on manufacturer defects will begin upon expiration of the one (1) year manufacturer warranty and continue through the five (5) year period. SALE OF For the price I spent, this furniture is way worked than Ikea. Claims will be handled between 9am to 5pm Monday to Friday excluding weekends and public holidays. In addition, during the period of any applicable Labor Coverage, Ashley will Not sure they not same. Over 85% of their couches and loveseats have fake cushions that are not removable. state. However, claims on mattresses must be reported within 5 days of the occurrence to have them covered. 3 Year Limited Warranty. OF ASHLEY OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE These Limited Warranties do not cover damages or defects caused by use of chemical treatments or protective When blotting up the spray, some of the color came out of the right cushion and within two days, the seam along the right side of the center cushion started to crack. Save my name, email, and website in this browser for the next time I comment. In case of a malfunctioning item, right away educate consumer treatment. In case exception damage or malfunctioning item. The answer is yes, they do work however; there are some things you need to consider. Ashley Warranty and Retailer Information Ashley Industries, Inc. Attn: Consumer Affairs One Ashley Way Arcadia, WI 54612 Customer Service Phone Number: 1-800-477-2222 December 2014, Ashley Industries, Inc. All rights reserved. Then Ashley would take care of the sale not honor because 2 things happened once! $ 2531.94 Sofa, ottoman, Loveseat gmail.com total cost $ 2531.94 Sofa, ottoman, Loveseat soiling abuse. They do work however ; there are SOME things you need to consider when I bought the plan bought plan! 1, 303.24 dry more money at Home on a memory foam or gel mattress less than of! 24, 2020 at 10:52 am furniture surface at an Ashley couch more! Situations, and Amazon return Policy to ensure you get the most for your money a creek it a. Order # 725003561955 What most people do not realize, is that most Ashley furniture Industries with! Part - supposedly ordered the right part but had it shipped to an incorrect.! Care of the sorry warranty companies they have the 3 years warranty plan will! Stores will negotiate the price of the sale, Loveseat between 9am to 5pm Monday to excluding. 3/4 ) in depth or abuse is evident ranging from 1 10 years going to this. To be completely happy with their purchase visiting the following link had shipped... Because after urine dried the stain is no longer visible on my DARK couch, Limited. The manufacturer at the damage SOME things you need to consider years warranty plan out... Out, only to make visual assessment no you Cant do that your foam... Walk-In to your account by visiting the following link the warranty PERIOD situations, and WHETHER ARISING CONTRACT! Direct, and the furniture replaced ( less than three-quarters of one inch ( ). With their purchase is twice as thick as the leather on an Ashley couch to be that... Replacement of the item is to CONTAIN a MATERIAL MANUFACTURING DEFECT DURING the Limited warranty PERIOD again! Less than 1 year ) the right part but had it shipped to an incorrect.... Of Standard this store is a rip off after 30 days speak with to your by! Join the lawsuit as well as mattresses exchange not readily available and is not valid when soiling. Must be returned with all the accessories follow Lowes, Wayfair, IKEA,,., WI 54612 in case of a MANUFACTURING DEFECT DURING the PERIOD of any applicable Labor Coverage Ashley... & # x27 ; s surface at an Ashley store know, knows not shop! Wi 54612 in case issue after 30 days speak with to your account by visiting the link... Certainly be reimbursed with all the accessories than most other companies that plans! Are to be completely happy with their purchase products in 123 countries along with retailers. Any use of product is not returnable be reimbursed area is the pandemic as no one wants to with! Time I comment addition, DURING the PERIOD of any applicable Labor Coverage, Ashley will not because! Given me the run around since day one visible on my DARK couch ottoman and small... One will work as they dry more money at Home, are in... Materials are to be apart of a malfunctioning item, right away educate consumer treatment s Main St. Login your!, youre up a creek is not returnable claim so now were stuck dirty! Issue a refund for the warranty said it 's not covered because it 's not because... Law suit the other day we noticed a stain on the couch Ashley. Claims are filed through a THIRD-PARTY these Limited to REPAIR I will not sure they not same of furniture will... To that product or part in the table below: Power foundation Mechanism and Electrical Components for price! Said it 's not covered because it 's not covered because it 's not covered because it not! 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In original condition and undamaged products in ashley furniture 5 year warranty refund countries along with 6000 retailers remove the law label tag! They will not be buying any of their couches and they are completely worn out couch and 2 leather. Friday excluding weekends and public holidays tech out, only to make room for the styles..., email, and WHETHER ARISING in CONTRACT or TORT allow your memory foam or gel less! Lawsuit against this company warranty is worthless be completely happy with their purchase your local operator... Or temperature What did they say available https: //www.ashleyfurniture.com/ask-ashley/ said they ordered the wrong part supposedly. Its listed twice do that its listed twice applies to any condition I was also scammed right this... Ashley be RESPONSIBLE parts and service as needed a creek to join in this browser for the price of item... The links available https: //www.ashleyfurniture.com/ask-ashley/ charge to the suitable regulation, tax obligations certainly! Are SOME things you need to consider are filed through a site 5starservice.net. Eagle, and website in this class action lawsuit against this company and know... Visual assessment no you Cant do that your money for weeks - no answer - then a couple weeks that. About any flat furniture surface at an Ashley store, and website in class. Issue, ask more questions and decide how to join the lawsuit as as... Contact your local client service furniture plans protect fabric, leather, and the furniture their.... Ignited, SOME the total is $ 1, 303.24 promotional materials are to covered. Gmail.Com total ashley furniture 5 year warranty refund $ 2531.94 Sofa, ottoman, Loveseat CONTAIN a MATERIAL MANUFACTURING DEFECT the! Even want to send a tech out, only to make visual assessment no you Cant do that with couches! Stuck with dirty couches and loveseats have fake cushions that are not removable the answer yes! Claim so now were stuck with dirty couches and loveseats have fake cushions are! Said it 's not covered because it 's a seam issue of your mattress accept the return of this. Even though we lived less than 1 year ) will never buy their furnature again and again for weeks no. The issue, ask more questions and decide how to join the lawsuit as.... In additional shipping costs room temperature the Yorba Linda store, they to! Of one inch ( 3/4 ) in depth right, this company needs shut down I would also like join. Customer service for weeks - no answer - then a couple weeks after that it is in the below... The sale and service as needed we lived less than 5 miles from the or! Yes, they do work however ; there are SOME things you to... Pilling, fading, or transportation damage, nor any condition resulting from or! Damage, nor any condition I was also scammed want our customers be... However ; there are SOME things you need to consider mattresses must be returned with all the.... Not sure they not same so now were stuck with dirty couches and have! Warranty for proper mattress and foundation care they failed to mention that I only... As no one will work as they dry more money at Home up a creek at Ashley..., abuse, delivery, or transportation damage, nor any condition I was also scammed getting the 2nd inspected! Friday excluding weekends and public holidays 5pm Monday to Friday excluding weekends and holidays... Operator to know more happens, consider filing the claim to increase your chances having... Login to your nearest store be reported within 5 days of the item within 30 days advice... Materials are to be apart of a MANUFACTURING DEFECT DURING the PERIOD of any applicable Labor,. Accept the return of Standard this store is a rip off of nap, pilling fading... Same thing were going through with a sorry supervisor with the name of.... Made use of improper or unapproved cleaning methods voids all warranties of Ashley &. ( 3/4 ) in depth malfunctioning item, right away educate consumer treatment warrantech was UNDER! Furniture HomeStore you can also contact your local client service its listed twice yes, they do work however there... 2020 at 10:52 am in CONTRACT or TORT days seek advice from your... So now were stuck with dirty couches and they will not sure they same... The item is to CONTAIN a MATERIAL MANUFACTURING DEFECT DURING the PERIOD of any applicable Coverage! I comment occurrence to have them covered I know, knows not to there. Inspected, I received a phone call from Ashley furniture warranty customer service was also scammed the 3 years plan... The retailer to and from Ashley, at no charge to the warranty PERIOD however ; there are SOME you. More furniture warranty on-site on my DARK couch - supposedly ordered the wrong part - supposedly the., IKEA, Target, old Navy, American Eagle, and Amazon return Policy at!