If the app indicates that it was opened by you using the app and that you did not intend to operate the door, the 4.X version of the app was updated to require a push and hold operation on the door button to minimize your phone opening the door by mistake when the phone is in your pocket. Off - If a door position sensor is not associated with a button on the door control module, both the red and blue LED will be off. Plug a lamp into outlet used for powerhead. This connection eases the worry of did I close my garage door, as it controls and monitors the status (opened or closed) of your garage door from anywhere. The LED will change to solid green. The retrofit kit installation video is available here. Green: Battery has more than 40% life remaining, Yellow: Battery has 40% life or less remaining, Red: Battery has 20% or less life remaining. You can also go to the door screen and click on device setup to find a configure Wi-Fi button. A flashing yellowlight means that the garage door module firmware is being updated. If after a minute the light above the door button on the door control module does not turn blue, you will need to manually pair the door position sensor to the door control module. When the signal path is clear, the sensor should automatically reconnect to the door control module and the light should return to blue. The door sensor link status in the app is, Not Paired. What do I do? For example, the door position sensor LED will blink fast or slow for a while, then the LED will turn off to save battery power, waking up every so often to see if it can reconnect to the door control module. The retrofit kit comes with a single door sensor to sense the position of a single door. The Door Control Module (DCM) is commonly mounted in the following locations. The notifications are customized by going to the main menu and selecting manage notification. You will receive a UL Lockout message, which means that there may be an issue that is preventing the door from closing. If the light remains flashing green after 5 minutes you may have ports on your Wi-Fi router that are blocking traffic between your device and the cloud genie silentmax 1000 red light stays on. If I have 2 or 3 doors, how can I tell what door will move when I get the alarm? If that does not work, you can also try the alternative approach to Wi-Fi setup. Some of the issues can refer back to the owner's manual for help . If you wire the garage door to door 2 in the back of the door control module, then you must connect the door sensor to the middle button to control door 2. How long does the history menu keep records? Press connect to submit the configuration and complete the Wi-Fi setup. UL Lockout means that your garage door opener has received two consecutive remote commands from the app that it cannot perform for some reason. Once you successfully operate the door locally from a wall console or a remote, the UL Lockout message will clear and to use the app again. When you create an account, the app emails an activation link to your username, which is an email address. If your smartphone is connected to Wi-Fi, the network name (or SSID) is listed in your smartphone Wi-Fi settings. The door control module will wire directly to the garage door opener or directly to the wall control button. Additional door sensors, part number 39279R, are available separately. A few seconds later the blue LED above door button 1 on the door control module is turned on indicating that door button 1 is associated with and communicating with the door position sensor. In the images below the push button is wired to the red and white terminals or R and W. Sometimes the wall control push button is referred to as a basic wall control or BWC. Wiring to the wall control push button Remove the wall control push button from the wall and locate the screw terminals on the back. Try to turn off electronic devices such as LED lightbulbs located in or near the garage. FAQs for Genie Aladdin Connect Garage Door Controller Q36: What is the warranty for Aladdin Connect? My username is not a valid email address. You can also select to manually enter the network name in the app. Customer service can also help you get your doors connected to the new account. Once you hit configure Wi-Fi, the app will take you through the steps to connect the device to your new router. The door position sensor can also stop communicating after an extended power outage or if the door control module is unplugged. Flashing green lights often change to solid green after 5 minutes, signaling your device has secured stable communication with your home Wi-Fi and the cloud. The serial number is already owned by another user. If you do not hear a beep or see the LED light turn yellow, contact the customer care team. What do I do? I dont hear a beep and the LED light isnt turning blue. Rapidly flashing green light on Genie RC73 remote - Can't reprogram! . Additional door sensors, part number 39279R, are available separately. If the lights on your Genie garage door opener are a solid red, the limits were not set, and you will have to reprogram the opener. Alad. Connecting to your home Wi-Fi network may take a few minutes, but this does not necessarily mean the connection will be unsuccessful. green light is flashing on Genie, and nothing else happens | DIRECTV Community Forums. To use this method, press and hold the Wi-Fi button until the device beeps. The serial number on a ceiling mount opener is on the bottom or the side of the of the device under the lamp cover on a white sticker. The Genie Company is now bringing Smart Home Technology to the garage. The serial number is invalid. Connecting to the gdocntl network is necessary to connect your door control module to your home Wi-Fi network. Genie has also partnered with other top smart home companies to offer even more convenience, simplicity, and security to the smart home industry. Put the opener on programming modePress and hold the Program button on the motor using for about two seconds; the round LED will turn blue, and the long LED will flash purple. For example, notify me if my door is open for more than an hour, or notify me if my door is open after 9 pm. Genie Garage Door Opener: Status Light Blinking. If you have forgotten the email address that you used as your username, you can select forgot email on the login screen, then scan the QR code on your Wi-Fi device, enter your first and last name, and then answer a security question to find out what email address you used as your username. Model 3120 - Connected Pro Series. If the LED is not solid green, the connection to the cloud was not successful. It should take about 7 seconds, then try again to press the button on the door position sensor until it starts to slow flash. A flashing green light means your device is communicating with your home Wi-Fi network but is not able to access the internet or the cloud. A log is also created to indicate when the door was operated and by what means. What can I do? What are the different types of accounts? When the blue LED turns off the association of the door sensor to a door button is deleted. Pulling the tab allows the battery to power up your door position sensor. What can I do? The Wi-Fi button is located on the upper right side of the door control module and should be labeled WI-FI. 1 light bulb - Genie LED light bulbs recommended (60-watt max if an incandescent bulb is used.) This can happen if a the door sensor has never been setup or if door button has been disassociated from a door position sensor by pressing and holding the door button on the door control module until it beeps and the blue LED above the door button begins to blink, then pressing the door button again and the blue LED goes off. My device is taking a long time to connect. The cloud and the door control module will exchange keys/tokens, so a secure communication link is established. Turn the power to your home Wi-Fi router off, wait 30 seconds, and then turn it back on. Your Internet Service Provider likely set up the password on your Wi-Fi router and provided you with that information when connected to your home. If the door control module LED turns red, the connection to the home Wi-Fi router was not successful. . When you replace the battery on the door position sensor, be sure that you are in the garage, so that the sensor can automatically reconnect to the door control module. Aladdin Connect is a smartphone-enabled garage door controller activated from anywhere via the homes Wi-Fi connection. green light is flashing on . Not Paired means that no door position sensor is connected to the door control module. When manually entering the serial number, the letters are all capitalized. Open the battery compartment on the back of the door sensor to remove and replace the old battery with a new CR2450 coin cell battery. If lamp works, power source is OK. Be sure that you are putting the QR image in the camera field of view on the camera in your smart device. You may have noticed you have two or even three networks with the same name followed by 2G or 5G, both associated with your home Wi-Fi. 25 ft from either the garage door opener or a wired wall control button - The control wire that connects the door control module to either the garage door opener or a wired all button is 25 ft long. After hitting save, the first part of the configuration is complete, and the door control module connects to the home Wi-Fi network. The blue LED on the door position sensor should illuminate while you are pressing the button. If you have trouble with this process, contact the customer care team. You can share the owner's user name and password with someone else to allow another user to add rules and users, and both smartphones can be logged in at the same time. Power cycle gateway to see if green LED light goes solid. The activation link does not work. 1. The home page will provide an open option and a close option rather than reflecting the current position of the door. Starting with 2021.10.5, my Aladdin Connect garage door opener has not been working. If the blue LED on the door position sensor does not stop fast flashing after pressing and holding the door position sensor button, try pressing and holding the door position sensor button again until the fast flash stops. 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