We reserve the right to assume the defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. Securus Contact Systems creates exceptional connections with your customers through our live receptionist service and leaves trustworthy impressions with each interaction. Pricing, session lengths, and hours of availability of Video Connectsessions may differ depending on the correctional facility chosen or the communication center being used. Availability of Tablets is dependent on individual correctional facilities and may not be available everywhere. AdvanceConnect account holders may get prepaid service balance and other information on their AdvanceConnect accounts by visiting our website at www.securustech.net or calling 1-800-844-6591. Account blocks are released periodically throughout the day so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. What can I do? Al almacenar su informacin de pago, usted puede Mindful of the high cost of legal disputes, not only in dollars but in time and energy, both you and we agree that any Dispute between you and us, past, present, or future, and no matter the date of accrual, shall be resolved through an individual small claims court action or through binding individual arbitration, as specified below. Can the incarcerated loved one initiate a message? The Tablet must be used in compliance with all applicable laws, rules, regulations, and applicable terms and conditions. What is the Securus Video Connect Unlimited Subscription? Calling 972-734-1111 or 800-844-6591. Please contact Securus Correctional Billing Services (SCBS) Customer Support Center at 1-800-844-6591 to update or correct your billing information. To collect your money: 1. . est sujeto a cambios. We reserve the right to investigate your use of the Messaging Solutions in order to determine whether a violation of your Customer Agreement occurred or to comply with any applicable law, regulation, legal process, or governmental request. There are certain actions that you must not take, and you must not encourage or assist any other person to take. Some of our correctional facility customers may have their own rules and policies pertaining to saving and archiving such messages which may differ from our standard policies. Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you. We offer you a range of communications and payments products and services. You understand and agree that we may rely on the authority of anyone accessing your account or using your password. Their headquarters are in Dallas, Texas, and their services are used by more than a million people in prisons across the States. We will allow you to register two mobile numbers with us at any time; one for General Account Notifications and one for Payment Program Notifications. The following information is required when opening an AdvanceConnect account: AdvanceConnect account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which supports requests to open an account, access account calling activity, fund an account, make account changes, close an account, or request a refund on an account. You are responsible for maintaining the confidentiality of your username, password and account information. It can be tempting to avoid reading them, but its important to establish what you can expect from us, and what we expect from you. cada transaccin. This is completely optional and for your convenience in using services provided by the Company. If you are an attorney, you agree you will not use the Messaging Solutions to transmit any confidential or privileged communications, and (on behalf of yourself and your clients) you waive any claim against us or our Facilities for violation of the attorney-client privilege. Notice of such an election to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the facility associated with your account; or (2) by sending an email to the electronic mail address associated with your account. Invalid picture Picture not uploaded, picture has filters, picture too blurry, etc. The Fee may vary by facility. You must have an active online account to use the Messaging Solutionsregistration for your online account is free at our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). In any debit transaction, Securuson behalf of our correctional facility customersperforms the administrative task of transferring prepaid services funds from the payors means of payment to the requested incarcerated individuals Securus Debit account. If a breach of your personal information occurs, we will notify you promptly, as required by applicable law. Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow the account to reflect all calling activity prior to closing. . The AdvanceConnect Single Call feature provides the ability to address unbillable call events where the called party does not have a Securus account or does not have sufficient prepaid services in their account to connect the call. . Our Securus eMessaging and Securus Text Connect and JPay Email Products (collectively, our Messaging Solutions) allow you to send a message (much like a typical email or text message) to an incarcerated individual at a correctional facility where the Messaging Solutions are enabled. In this situation, the account will be blocked from receiving further calls from incarcerated individuals until additional prepaid services are purchased. estadounidenses. Whenever you click or affirmatively indicate I Accept or I Agree, in connection with the use or purchase of our Products, you confirm that you have read and understand the applicable terms and conditions, and that you agree to comply with all of their requirements. using the Messaging Solutions to transmit any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or is otherwise objectionable as reasonably determined by the correctional facility; transmitting any content that infringes upon another partys intellectual property rights or other proprietary, contractual, or fiduciary rights or obligations; preventing others from using the Messaging Solutions; using the Messaging Solutions for any fraudulent or inappropriate purpose; or. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request therefund. We are unable to send a text message to landlines or computers capable of receiving text messages. dbito caduque. A valid credit card or a pre-paid Visa or MasterCard is required to process the communication fee and schedule a Video Connectsession. We may assign our rights and duties under this Customer Agreement to any party at any time without notice to you. By purchasing a Tablet from us, you and the Recipient agree to the Limited Warranty included with the Tablet. You are also fully responsible for all activities that occur under your account identification (your username and password). The revised terms will automatically be effective once they are posted, and your continued use of our Products after any changes means you agree to the changes, and they become part of your Customer Agreement. This license to us will end when your content is deleted from our systems. https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. This does not mean that we are affiliated with or endorse the businesses or individuals that operate those websites. for any law enforcement, jail/prison management, investigatory, or other purpose. This includes any Products with the Securus or JPay name, as well as the design logo and certain other names or logos which are service marks or trademarks of our company, and all related product and service names, design marks and slogans which are also our service marks or trademarks. This means you may not copy (except for limited backup purposes where appropriate), modify, display, sell, or distribute our content or our Products. By storing your payment information, you can make secure payments via our website, app, or automated system without having to re-enter the Card Information for each transaction. Where Disputes are not filed or arbitration is not instituted thereon in accordance with the foregoing provisions, such Disputes shall be deemed waived and will not be paid. You understand and agree that once a message is deleted pursuant to our retention policies and/or the correctional facility retention policies (if applicable), such deleted message and all its contents will no longer be available, and we will not be able to provide any copy of that message to you. How can I add money to an incarcerated individuals Securus Debit Account at TDCJ? crdito o dbito identificada anteriormente por los ltimos cuatro When we provide spare parts, those spare parts may be new or reconditioned. Our standard transaction fees of up to $3.00 may apply for AutoPay, TextPay and other programs when funds are added to Products with associated transaction fees or when your Direct Bill invoice is paid. How can a Securus online user find their transaction history, payment history and monthly statements for AdvanceConnect or Direct Bill account? Who can an inmate call using their Securus Debit account? If you do not confirm your subscription within 12 hours of signing up for text notifications, you will have to re-enroll and start the process over again. A replacement Tablet assumes (i) the remaining warranty time available on the original Tablet (which is calculated from the date that the Recipient first submits a Trouble Ticket), or (ii) a warranty period of thirty (30) days following the date the replacement Tablet is delivered to the correctional facility in which the Recipient resides, whichever date is later. Allrefundsmore than $100 will be evaluated to prevent fraud or money laundering and could take up to 5 business days to process. Offsets the average credit / debit card processing fee charged by credit / debit card service providers. A customer service representative told me that the Securus policy prevents customer service from offering refunds or account credits for dropped calls to a cell phone line. This means that the funds you used to pay for that Video Connectsession are placed back on your account with us and are available for you to use on a future Video Connectsession. Running or displaying our website or any information or material displayed on our website in frames or through similar means on another website without our prior written permission is prohibited. You can add multiple phone numbers to an AdvanceConnect account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). Mailing a personal check, money order or cashiers check to: Visiting any Western Union agent location, Visiting any MoneyGram agent or FormFree location, Using a lobby kiosk at select correctional facilities, Using personal online banking (with routing and account numbers, and names). We may carry out such termination or suspension, in our sole discretion, for any reason and without notice to you, or we may carry out such termination or suspension for specific causes. Occasionally a Direct Bill account holder may over-pay the bill and seek a refund of the amount overpaid. You are responsible for charges from your mobile phone carrier, and it is your responsibility to check with the carrier about message and data rates that could apply. The AdvanceConnect account holder will be required to pay the amount due before the AdvanceConnect account will be unblocked. You must file any claim or suit related to our website within one year after it arises. PO Box 650757 We also reserve the right to change, modify or discontinue, temporarily or permanently, our website (or any portion of our website) at any time without notice. 3. How do I block a text message from an inmate? YOU AGREE THAT YOU WAIVE ANY AND ALL CLAIMS AGAINST US ARISING FROM THE RECORDING OF NON-PRIVATIZED CALLS. Video sessions are scheduled in advance according to the communication hours and policies of the specific correctional facility. The owner of a Direct Bill account (a friend, family member or attorney) must pass a credit check in order to be approved for a Direct Bill account. How do I add another inmate to my account? Additionally, your submission of a complaint or support ticket to us, or any other notice that doesnt strictly comply with the notice requirements above, is not considered a good faith effort to resolve the dispute in accordance with this paragraph. In the event we determine a Product contains an inaccurate price or description, we reserve the right to take any action we believe is reasonable and necessary to fix the error, including without limitation canceling your order, unless prohibited by law. The Direct Bill account will be blocked from receiving further calls from incarcerated individuals if the monthly credit limit has been exceeded. If an arbitration has been initiated, the other party has 30-days to make an election under this paragraph. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. I _____ (Print Full Name), am the customer of record and party responsible for Securus Video Connect account _____ (User Name / Email Address), and my physical address . TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS SECURUS, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS FROM AND AGAINST AND ALL THIRD PARTY CLAIMS, ACTIONS, SUITS, OR PROCEEDINGS, AS WELL AS ANY AND ALL LOSSES, LIABILITIES, DAMAGES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS FEES) ARISING OUT OF OR ACCRUING FROM (A) YOUR BREACH OF THIS CUSTOMER AGREEMENT; AND (B) YOUR USE OF THE TERMINAL AND THE OTHER SECURUS SERVICES. Refunds of unused balances, when provided, are credited back to the credit or debit card used to fund the AdvanceConnect account. If a court decides that the waivers or limitations set forth, above, in the Waiver of Right to Bring Class Action and Representative Claims section are invalid or unenforceable, any putative class, private attorney general, or representative action must be brought in a court of proper jurisdiction and not in arbitration. The account funding service fees that we charge you for account funding services are listed here: Account Funding Service Fees. YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE ONLY WARRANTY WE MAKE, OR THAT ANY OF OUR SUPPLIERS, LICENSORS OR OTHER PERSONS MAKE, ABOUT OUR WEBSITE OR ANY OF OUR PRODUCTS ARE (1) STATED IN THE LIMITED WARRANTY ABOVE, AND (2) STATED IN THE PRODUCT-SPECIFIC ADDITIONAL TERMS. Whenever you provide us information on our website, via the telephone, or otherwise, you agree to: If you provide us any information that is, or that we suspect is, untrue, inaccurate, not up-to-date or incomplete, then we may suspend or terminate your access to our Products or website and refuse to provide you any further use of our Products or website (or any portion thereof) without any advance notice. Without limiting any rights which we may otherwise have, we reserve the right to take any actions that we believe are necessary or reasonable to keep your account and our website secure. Subscription payments are non-refundable. Is all JPay Email moving to Securus eMessaging? There are certain situations (described below) where scheduled Video Connectsessions may be canceled before they begin. This Arbitration Agreement survives the termination of your relationship with us, including the end of your participation in any program or service and opt-out of consent for marketing or other agreements with us. Examples of specific causes for termination and suspension of access to our Products or a change to your password include, but are not limited to: If your account is terminated or suspended, this may result in any one or more of the following circumstances to occur: You understand and agree that all terminations and suspensions are made in our sole discretion. How do I unblock my phone number on my Securus online account? crdito o dbito y que autoriza a la Empresa a cargar su tarjeta de Informal Dispute Resolution. Any section of this Customer Agreement that, to give proper effect to its intent, should survive such expiration or termination, will survive the expiration or earlier termination of this Customer Agreement. The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. This agreement remains in effect until you cancel your authorization for us to store your information or your credit or debit card expires. Account blocks are released periodically throughout the day, so it may take up to 24 hours for an AdvanceConnect account to be able to receive calls again after making a payment. As a condition precedent to recovery, all Disputes under this Agreement must be filed in writing or electronically within 12 months of your constructive knowledge that the alleged issue occurred. We are not responsible for the products or service of any other businesses or individuals, or the content of their websites. Arbitrability of Certain Disputes. Ensure the security of your data and transactions USLegal fulfills industry-leading security and compliance standards. Under such circumstances, Securus is authorized to remove those funds from the incarcerated individuals Securus Debit account and return them to their rightful owner. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. Incarcerated individuals can also create and send messages to you if you purchase and transfer stamps to them, or if they purchase stamps directly with their Securus Debit or JPay Media account. Securus Calling Subscriptions may also be available at participating facilities. Internet Service Provider (ISP). Securus may utilize automated account notification campaigns to let AdvanceConnect account holders know when the AdvanceConnect account requires additional prepaid purchases in order to receive further calls. For purposes of clarification, your submission of a complaint in itself is not sufficient to be considered a good faith effort to resolve the dispute in accordance with this paragraph. How do I get setup for eMessaging using the Securus Android app? These monthly invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. Please read them carefully. We have implemented commercially reasonable technical and organizational security measures designed to protect personal information against loss, misuse, and unauthorized access, alteration, disclosure or destruction. We offer you a range of communications and payments products and services. The Tablet Ticketing Team is available 365 days and supports our computer systems, tablets and software applications. Except as specifically set forth in this section, only the arbitrator is authorized to make determinations as to the scope, validity, or enforceability of this Agreement and this Arbitration Agreement, including whether any dispute falls within its scope. We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. For service inquiries, please visit our website at www.securustech.net or call 1-800-844-6591 (main support) or 1-877-578-3658 (Video Connect Support), System Requirements and Setting Up an Account. Text messages will be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your local time zone. If the AdvanceConnect account holder prepurchased services through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. We are not liable to you or to any other person for any termination or suspension of your account, loss of storage, any associated e-mail address, or access to our website. If you believe there was a problem with our system that prevented you from participating in a scheduled video session, please contact our Customer Care center. How Do I Put Money on Their Account So They Can Call Whoever? Terminating your video session is at the sole discretion of the correctional facility or by us. Inmates will receive one, 45 minute visit each week. Late or non-payment of a Direct Bill invoice may restrict the ability of a friends and family members to obtain future credit. Direct Bill account holders may make payments on their Direct Bill account by: Securus Technologies This Notification service is a service where we send text notifications to your mobile phone with information about your current accounts with us. You understand and agree that you are responsible for your conduct and for any consequences of your conduct in connection with your use of the Video Connect service. Either party asserting a Dispute shall first attempt in good faith to resolve it by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days to respond. Message and data rates with your mobile phone carrier may apply. In no instance will the fee be higher than $0.40. Our AdvanceConnect Product allows you to purchase call services in advance to be used for collect calls from incarcerated individuals. archivo para su uso de conformidad con este Acuerdo. Refunds are processed within 60 days after your request is received. Where is my account balance located online? How do I get setup for eMessaging using the Securus Apple iOS app? Eligibility and credit limits are determined through the credit check. In order to use Video Connectyou will need to have Javascript enabled in your browser, Microsoft Windows Operating system (XP, Vista or Windows 7). la Empresa para almacenar su Informacin de Tarjeta. Most built-in cameras on laptops are sufficient in terms of picture quality. Este acuerdo permanecer en vigor hasta que usted cancele su autorizacin By clicking the authorization box below, you are authorizing the Company to store your Card Information solely for purposes of making payments or purchases of the Companys services. ACUERDO SOBRE LA INFORMACIN DE TARJETA DE TELFONO / IVR. Account blocks are released periodically throughout the day, so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. That Limited Warranty is described below. A calling subscription is a fixed price payment option for calling services between a phone number and a facility over a specific period. You will be able to determine the amount of the applicable service fees at the time you schedule and pay for a Video Connectsession. Attorneys. How to set up an account through Securus. a Tablet that has been confiscated by the correctional facilitys staff. If you are registered to receive text notifications and alerts about more than one account you will be asked to choose which account you would like to receive notifications for by selecting the account type and account number presented on your notifications settings page. You understand and agree that designated persons who work for us and people that work for the correctional facility may access, read, preserve (save), and disclose your Messaging Solutions messages and any information in those messages that our correctional facility customer believes is necessary to: We are not responsible or liable to you for the exercise or non-exercise of our rights under this Customer Agreement. We seek out the best to join our team. Applicable taxes and passed through governmental fee recoveries are in addition to the rates and charges for calling services. They justify this by saying that, when you are on a cell phone, anything could contribute to a dropped call. If the AdvanceConnect account holder funded the account through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. 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