alcohol and specialty drinks, Via the Sailor App, Sailors will be asked to turn on Bluetooth once on board doing so allows us to access the ability to contract trace while aboard the ship, All Sailors who have been in the proximity of a positive test will be notified either on board or once back home depending upon when the positive test on board was discovered, Sailors who may have come into contact with another Sailor with a positive test while on board will be sent to their cabin and a health officer will visit, If their COVID-19 test is positive, those Sailors will be asked to quarantine in a designated cabin, The quarantine measures detailed above will then apply to the impacted Sailor(s), Our Medical Care Crew on board will coordinate with our Terminal Crew to arrange the safe disembarkation of COVID positive Sailors, so that theyll be isolated from the standard disembarkation flow/pathway of the rest of the Sailors, After identification, passengers intend to travel commercially, domestically or internationally, despite being advised of the need for continued isolation or quarantine; or, After identification as a case or close contact, Sailors are non-adherent to public health interventions and are at risk for commercial travel, despite the need for continued isolation or quarantine, Aiming to set up a post-voyage notification process through which Sailors and Crew can inform us if becoming unwell within 14 days of leaving the ship (the COVID-19 incubation period), Contacting Sailors and/or Crew who may have come in close contact with anyone who became unwell, so you can arrange any necessary follow-ups or care, In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements, Should a Sailor exhibit signs or symptoms of an illness during check-in (or during their voyage), Virgin Voyages reserves the right to test that Sailor and their traveling companion(s) for COVID-19 at the terminal (or on board), and will cover the testing fees, Regardless of vaccination status, if you exhibit symptoms during embarkation, we may test you for COVID-19. Cruisers booked on Windstar voyages departing through June 30, 2022, can cancel as late as 48 hours before their scheduled embarkation day. Flights and transfers are not included. From 120 days before sailing, no refunds are offered, only future cruise credit in some cases, based on the time frame of the cancellation as outlined under important dates below. Welcome to help centre. And theres no communal food sharing food is only prepared when its ordered and delivered directly to you, When using our delivery food service on board, ShipEats, we have contactless drop-off and pick up, Leveraging our already-digital onboard experience to limit contact; The Band (for contactless payment), Service Chat (for assistance digitally), and our Virtual Queues (for getting in lines for onboard experiences without actually getting in physical lines). Upon arrival, all Sailors are required to fill out a health declaration (aka the health check form). On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. Our pre-boarding screening policies and communications, 3. Beyond that, there are no other COVID-specific refund policies. Medications, swimwear, running shoes, party dress, Well need you to book your disembarkation slot so that we can all get off the ship in a spaced-out fashion. Additional rights may apply to our U.K. Travel and entry requirements Your first stop for everything you need to know about travelling to and from Australia. (Enrollment required for select benefits.). We further reserve the right to correct or change these Additional Terms & Conditions, the Ticket Agreements, or website, with or without notice. Per person taxes and fees will be refunded to the credit card on file. - Pre-cruise testing is no longer required. Well offer you a prorated daily Voyage Credit for the voyage days youve missed due to COVID. Plus, unlike most other lines credits, Vikings are transferable, so you can gift them to a friend or family member if you dont think youll use them. The line will also retain a $100 penalty fee, which is returned to guests in the form of onboard credit to be used for a future booking. Our Voyages are adult-only, so Guests must be at least 18 years old to sail with us. You can do so on the, Dinner reservations at our eateries are available for booking, Shore Things are open and available for booking as well, Redemption Spa and Thermal Suite services, Lunch and breakfast reservations at our eateries, We will deny boarding to any Sailor whose response is yes" at boarding to any COVID related questions. Guests requiring such specialized care, or Guests experiencing a medical emergency, may be evacuated to shore at their expense. Interesting things youll only find on Majestic Princess, A look inside Regents most expensive cruise ship, Vaccinated vs. unvaccinated experiences on a Royal Caribbean sailing, Heres what to consider if youre thinking about booking future travel now, First impressions of Virgin Voyages Scarlet Lady from an expert cruiser, The 5 most desirable cabin locations on any cruise ship, The 8 worst cabin locations on any cruise ship, A quick guide to the most popular cruise lines, 21 tips and tricks that will make your cruise go smoothly, 12 best cruises for people who never want to grow up, Do Not Sell or Share My Personal Information. Booking a Voyage on one of our ships constitutes acceptance of the items listed above (but as for the Ticket Agreement, only the one applicable to you), which include these Additional Terms and Conditions. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Simply download our mobile app, log in to your account, and fill in the required information. 2. Refer to your specific ticket, provided at the time of booking. If this is not complete, we cannot let you board the ship. Sailors will be departing, and arriving back home, from our very own, gorgeous Terminal V located at 718 N Cruise Blvd, Miami, FL 33132. Lastly, just as a final reminder, you cannot travel if you have been advised thatyou are: If you are exhibiting symptoms or indicate on your Health Form that you arent feeling well, we may test you for COVID-19 during embarkation. Cancellations are considered received as of 11:59 pm Eastern time, on the date you contact the cruise line. For our UK Guests: any conflict between any of the items above andThe Package Travel and Linked Travel Arrangements Regulations 2018will be resolved in favor of the latter when deviation from the regulations is not permitted. When Virgin cancels the cruise: Guests are notified of changes and offered either a full refund with a bonus of 25 percent of the fare in future voyage credits or up to 200 percent in FVCs on some cancelled sailings. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. Get expert advice, insider tips and more. By proceeding, you agree to Cruise Critics, Virgin Voyages Cruise Line Refund Policies. Editors note: This post has been updated with new information. Related: Heres a first look at Celebritys new Celebrity Apex. If 3 or 4 Guests are booked in a triple- or quadruple-occupancy cabin and 1 or 2 Guests cancel, we retain the right to move remaining Guests to a smaller cabin (triple- or double-occupancy) in the same category. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Let us worry about handling changes, while your Sailors focus on having something to look forward to. Does MSCs latest vessel really cater to Americans? Depending on the reason for cancellation, you may be able to reclaim any unrefunded money (less any applicable excess) under the terms of your travel insurance policy. Thats especially true if your sailing is several months away. Virgin Voyages cannot be responsible for the financial condition or integrity of any travel agent utilized by you. Weve got you covered, so you don't have to miss out on all the great deals (and unmatched experiences) weve got going on. Plus, your own feed of TPG content. Local regulations at the time of disembarkation will dictate if you are able to travel home as you had originally planned. As the world changes, were evolving our practices and testing protocols as well. Keeping our Crew members safe and healthy. We will look after you if you test positive for COVID on board 3. Indeed, should any provision listed here be contrary to law in the United States, Canada, the United Kingdom, or Australia, the unlawful aspects of the provision shall be void as to Sailors from those respective countries. Credits must be used by May 31, 2022, to book a new cruise that departs by Dec. 31, 2022. They are happy to take reasonable steps to avoid filming you where you indicate that this is your preference but you may be included unless you tell us otherwise. Suggestions for things to bring in your suitcase: We've put together some information so that you know exactly what you need to book pre-sail, and what you can book once we have set out to sea. Standard cancellation policies are found in the ticket contract. Guests are under no obligation to identify themselves solely because they have a disability when they seek no special assistance, special services, or privileges. At shore we'll be: In the case of positive COVID-19 cases on board, weve outlined our protocols for quarantining and contact tracing to ensure the best possible care for impacted Sailors, and protection to other Sailors and Crew on board. Additional rights may apply to our U.K. Our Ship Crew will work with you and local authorities to agree on a time you can safely disembark from the ship at the end of the voyage. Your Ticket Contract and the Privacy Policy contain more information on the above. 4. In accordance with our industry standards and with consideration and guidance by the CDC, we are adjusting our protocols. - From 119 days up to 45 days from your departure date, your available options are: - At 44 days from your departure date, all funds paid are final. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, Virgin Voyages shall refund all passage moneys paid by a Guest. 1. Any alcohol in checked luggage will be collected on embarkation and returned once the voyage is complete. Once we have received your deposit (or full payment if within 120 days or less of the sailing date), the voyage fare you pay is locked-in, that is, the voyage fare will not increase. Cruisers can cancel to receive a full refund in the form of FCC to be used for a different sailing, which must depart by Dec. 31, 2022. Nothing. Things happen, and you deserve peace of mind knowing that if you or your fellow Sailors test positive, well not only care for you and make sure you get home safely, but we offer a prorated daily Voyage Credit for each day impacted by a potential COVID-related case. Are you booked on an upcoming cruise but worried a case of COVID-19 could derail your plans? Related: Curious about Holland Americas newest Rotterdam? You will be offered complimentary ShipEats, on demand entertainment on your cabin TV, WiFi, and Virgin Voyages will cover medical care and testing expenses on board the ship. Heres a peek. Check you've typed your email address correctly. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Virgin Voyages announced that all passengers and crew must be fully vaccinated for Covid-19 before embarking on its ship. Smoking areas are provided around the ship. Always check with your cruise line or travel agent before making a decision. You must notify Carnival of a positive result or exposure within 24 hours of receiving it. The FCC must be used on a sailing that departs within one year of when the FCC is issued. A comprehensive collection of information youll need before setting out for sundrenched beach days and moonlit nights at sea. It certainly pays to know what refund you can expect and how to claim it. - Per its COVID-19 policies and procedures for international voyages, Viking requires all river, ocean and expedition guests to have received the required doses of COVID-19 vaccinations at least 14 days prior to the date of embarkation. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. Notwithstanding, where permitted by law, by boarding our vessel, you grant us permissionto photograph, film and/or record you by any means. Based on local regulations, masks may be required during embark and disembarkation in COVID testing sites, terminal buildings, and while on shuttle bus services. From day 120 to day 46 prior to sailing, there is no refund, but you may reschedule your cruise to another sailing within one year of the original sailing date or opt for a certificate for future cruise credit. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. Complete the Voyage Well acknowledgement in our Sailor App, 5. Virgin Voyages similarly reserves the right to refuse or revoke passage to anyone who has failed to notify it of their specific needs with regard to accommodation; seating or services required from it or the terminal operator; their need to bring medical equipment; their need to bring a service animal on board the ship; or of any other known disabilities that require special assistance, special services, or privileges; who in the Carriers and/or Masters opinion is unfit or unable to travel; or anyone whose condition may constitute a danger to themselves or others onboard on the grounds of safety. There's also a required health screening to be filled . Because of security regulations, Guests may not be allowed to enter the terminal prior to the scheduled embarkation time and may want to avoid waiting in potentially inclement weather as the waiting area outside and inside the terminal may be limited. If you test positive, you will be denied boarding. For more cruise news, reviews and tips, sign up for TPGs cruise newsletter. They will receive 100% of the cruise fare paid in the form of FCC. Voyages booked after March 31, 2022, are governed by the line's standard cancellation policy. 3. royal caribbean covid cancellation policy royal caribbean covid cancellation policy (No Ratings Yet) . Ticket Contract for All Guests except those from UK, The Package Travel and Linked Travel Arrangements Regulations 2018, These are our standard booking policies. When you arrive at the port and check-in at the terminal, youll be able to pick up The Band and start your vacation with digital (sea) breeze. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. Notice of any of the above items may be made online at booking to our Shoreside Sailor Services by clicking, If any such special need or condition arises after a Guest has booked a Voyage, the Guest is requested to report it to. Those who test positive for COVID-19 will receive full refunds right up until embarkation day. Receive a Future Voyage Credit in the amount paid that can be applied to a new sailing up to 1 year after the original Voyage date. 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