If you have a question about a government service or policy, you should contact the relevant government organisation directly. For UK residents, calling either the US or Far Eastern telephone numbers are your best bet. Next, select the Contact us option to get your hands on the customer support number 44 (0)203 250 0145 or +44-203-808-9137. Initial British Airways complaints should be directed to their team directly. Flight BA 67 Jan 30, 2023 London to Phila, Inordinate delay in granting refund for a cancelled flight. British Airways has settled a legal claim by some of the 420,000 people affected by a major 2018 data breach. Centers for Disease Control and Prevention. New York, NY 10036, Primary ContactCalum Laming Chief Customer OfficerBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB[emailprotected], Secondary ContactIan Blackman VP Airports East USA, Latin America and the CaribbeanBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB[emailprotected], Rene de Groot Chief Operating OfficerBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB[emailprotected], Chief ExecutiveSean DoyleChief Executive OfficerBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB011 44 20 8738 5050 [emailprotected]. You can find contact details for British Airways above. For queries or advice about pensions, contact theNorthern Ireland Pension Centre. By clicking Accept All, you consent to the use of ALL the cookies. If you are travelling to any of the country listed below. Did we mention it's free? If youre travelling to another country, you may be asked by your airline to provide your passenger information beforehand. Free seat selection within 24 hours of departure. British airways contact details . Bookings made directly with British Airways If you need to cancel your booking, please visit our latest advice and information page for further details. The information you need to provide is normally details of your Passport such as your passport number, the name on your passport, gender and date of birth. You have entered an incorrect email address! When do airlines and operators need to comply with the Order? From the information provided above, you can learn how to contactBritish Airways customer serviceto request assistance from a live person and speak with them about your problems. If you are providing the API of any other passengers that may be travelling with you, you will need to have their permission to submit their details. Airport approved? Breaking Down The Secrets to Travelling Well, British Airways Call Centre Opening Times, EXPLAINED Singapore Airlines Award Waitlist, A Guide to Japan Airlines Stopover Programme, What To Do When Air New Zealand Cancels Your Flight, Frontier Airlines GoWild! For the USA the number is +1 800 247 9297. Its been eight months. British Airways (BA) was created in 1974 as the merger of the British Overseas Airways Corporation (BOAC) and British European Airways (BEA). For how long are airlines and operators required to retain the information required by the Order? CDC is not responsible for Section 508 compliance (accessibility) on other federal or private website. Do airlines and operators have to notify CDC if a passenger does not have one or more data elements? If you're not automatically redirected, please click here Use this form to log in to your account or to create an account for the British Airways executive club, Have you already booked? Emailcustomerservice.unit@communities-ni.gov.uk, Call 0800 587 0912Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk, Contact your local Jobs & Benefits office. 8002, New booking or changes to existing booking: For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by emailgro_nisra@finance-ni.gov.uk. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Who Receives Advance Passenger Information And What Do They Do With It. The information you submit is sent to the Border Control and Immigration Authorities in the country you are visiting. By using ba.com you agree to the use of cookies. Cancelled less than 24 hours notice Information You Need To Provide You'll need to give us the following details for everyone travelling on your booking: For all destinations Full name, as shown on your passport or travel document Gender Date of birth Travel document type e.g. If I am visiting multiple locations while in the U.S., which address should I provide? Booking ref jxpbky If this doesn't work, let us see whether we can help with this. British Airways is a premium airline in the U.K., which provides very timely or convenient services to all its passengers. CDC encourages airlines and operators to begin collection and retention or transmission of the required information on the effective date. Enquire about changes to an existing flight booking, Check if you're able to change your booking, Enquire about an existing holiday, hotel or car hire booking, Help with special meals and name corrections, Get help with seating and baggage enquiries, Check your flight status (arrivals and departures), Enquire about refunds for flight bookings, Enquire about refunds for holiday, hotel or car hire bookings, Other enquiries including Advanced Passenger Information (API), If you have a complaint or a claim (e.g baggage/disruption), please complete the online form on our. If you want to speak to a human at British Airways, call on British Airways Customer service Agent's phone number +44-203-808-9137 to get an immediate solution to follow the IVR steps. Paul kidd Many passengers that use online booking systems or mobile phone applications (apps) will receive a prompt from their airline to provide or confirm their contact information via email or an app. Youll also connect with other readers who want to make the world a better place. Yes, all Advance Passenger Information is sent via secure methods. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. On the summary page the only "More information required" slots are for "Email address" and "Name of contact". Yes, all passengers are required to provide this data, to the extent it exists, to their airline or operator. Information transmitted to DHS will be transmitted to CDC upon request. You can usually submit your Advance Passenger Information detail by visiting the airline or tour operators websites and logging in to manage your booking. British Airways' live chat option is the most flexible alternative, as the wait time is considerably less than for a phone conversation. of the purpose and intent of the information collection, that the obligation to provide complete and accurate information is a United States Government requirement, and. Please do not send multiple faxes for the same enquiry, as this can slow down response times. Fax: +1 212 251 6711. Airlines and operators may obtain this acknowledgement in any of the following formats: Any airline or operator that enters into a contract with the U.S. Military service to provide transportation to persons designated by the U.S. Military service is exempt from this Order for flights covered under the contract. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. This site is owned, designed and managed by. In most cases you can provide your details online. Apologies if this has been covered but I couldnt find it. The airline is based in Waterside near its main hub at London Heathrow Airport. Following the commands given by the automated support system, you may get your call transferred to someone at the service center to whom you can speak about your query. If you want to speak to a human at British Airways, call on British Airways Customer service Agent's phone number +44-203-808-9137 to get an immediate solution to follow the IVR steps. CDC twenty four seven. The Border Control in these countries have a legal right to receive this information and can share it with other authorities to prevent illegal acts of terrorism or serious crime. If you are a regular traveller, you may well be familiar, have come across or experienced the Advanced Passenger Information System (or API and APIS as it is also known)in operation. Follow the step-by-step guide mentioned below in order to establish How do I get through British Airways UK? Saving Lives, Protecting People. If the booking code for the ticket you buy isn't listed in the tables, you won't earn AAdvantage miles or Loyalty Points. The comments are the opinions of their posters. Submit a complaint and get your issue resolved. See the Technical Instructions for CDCs Contact Information Collectionfor information on setting up a SAMS account. Passengers should contact their airline for additional guidance on how to provide the required data. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. If you have been asked to provide API and you do not provide the requested information, the chances are you will not be allowed to travel. As we reported yesterday, British Airways is having a bit of an IT shocker as it attempts to make 'improvements' to its Executive Club loyalty programme.The planned update was supposed to have been completed by "the morning of 17 November 2021 (GMT)", but is still ongoing now - more than 48 hours later. How does CDC protect data they collect about passengers? British Airways was founded in As Aircraft Transport and Travel Limited on 5 October 1916. We normally collect your Advance Passenger Information as part of the check-in process, whether that's online, at a self-service kiosk or at a counter. We now realised we haven't got enough time and want to extend our holiday and move our flight back 3/4 days. This flight was delayed 1hr and 45 mins causing people around me to miss connections, have to book hotels etc. These emails to airlines are therefore answered by a specialized team of professionals who reply within 24 hours from the time a query is sent. However, you may visit "Cookie Settings" to provide a controlled consent. When and how will this information be collected and shared with CDC? Please contact us on 877-767-7970 if you are calling from the USA or view worldwide contact details here. Please include your flight details or booking reference if you have an existing booking. There are three new sections there, which weren't there last week. It is also a founding . British Airways also offers live chat options to customers who want to get information on the services or register feedback about a bad experience they encountered. Monday - Friday 8am - 7pm What are airlines and operators required to tell passengers about this data collection? 24, New York, NY 10036- When will I get a response from Customer Relations? The email address provided should be one that will be routinely checked while in the United States. But why cant I get a refund? You can also Submit your API over the telephone by contacting the following number: 0330 1233207. How do I speak to a person at British Airways? Learn the ways to contact a live person at British Airways? Passengers can communicate with the customer support representatives using the customer support options available online. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Passengers who will use an international phone as their primary or secondary phone must include the country code and any additional codes needed to reach the phone while the person is in the U.S. The Centers for Disease Control and Prevention (CDC) within the Department of Health and Human Services (HHS) issued an Order on October 25, 2021 requiring airlines and other aircraft operators to collect contact information for passengers before their arrival into the United States from a foreign country, retain the information for 30 days, and These cookies may also be used for advertising purposes by these third parties. It is also known as Advance Passenger Information System or APIS for short. Email Form, Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, If you are ready to make a booking, youll find our cheapest prices are available. You can submit your API by going online at eurotunnel.com/apis. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Dial1(800) 247-9297 (British Airways Phone Number), Press 3 "speak to a person at British Airways". Were always here to help. The information you need to submit to complete Advance Passenger Information is usually very simple but you must submit it. No credit card required. The Centers for Disease Control and Prevention (CDC) cannot attest to the accuracy of a non-federal website. Linking to a non-federal website does not constitute an endorsement by CDC or any of its employees of the sponsors or the information and products presented on the website. First and foremost, people need to visit the official British Airways website. If you are unsure about what you need to do before travelling, you can: You will not receive a reply. According to the latest report, British Airways has generated 13,020 million (2018) and net income being 1,952 million (2018). My wife, Leonie Ward, and I (Philip Ward) are booked to travel on a one world Business Class Round the World Classic Rewards Ticket from 24 June 2023. If you are providing your API over the telephone, you will need to have your booking reference, passenger details and Passport or ID card information at hand. These new laws and requirement will now affect passengers leaving Britain by Air, Seaand Rail and will now be introduced for passengers travelling on Ferries, The Eurostar from terminals in London and Kent and also the Eurotunnel Le Shuttle service from terminals in Folkestone. You need to select the appropriate option to get dedicated help and support with your British airways reservations. The latest complaint Inordinate delay in granting refund for a cancelled flight was resolved on Jan 16, 2021. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. If you need to go back and make any changes, you can always do so by going to our Privacy Policy page. 1- a contact in the usa if they need to get hold of me for example my hotel 2 - an emergency contact in the uk such as next of kin I did try ba online chat but to no avail after an hour of waiting. Airlines and operators are required to retain the information required by the Order for a minimum of 30 days after the flight unless all of the required information has already been transmitted to the U.S. Government. Cookies used to enable you to share pages and content that you find interesting on CDC.gov through third party social networking and other websites. Airlines may alternatively transmit data through established DHS data systems. Necessary cookies are absolutely essential for the website to function properly. Saturday and Sunday, 7am 3pm: Eastern Standard Time (EST), Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada or Bermuda and you are not able to process your refund online. Apply for a refund Passengers, including those only transiting through a U.S. airport to a foreign country destination, must provide, to the extent the information exists: their full name, address while in the United States, primary contact phone number, secondary or emergency contact phone number, and email address. This information is then sent to the UK Border Contol. 0.50. New York NY 10016, Baggage claims Firstly, do visit the official site of the British airways. 5%. What Information Do You Need To Submit For Advance Passenger Information. AB2CD3. API has allowed Border Control to Pre-process passengers before they arrive and has resulted in passengers being processed through border Control. BritishAirways Customer Relations This is known as Advance Passenger Information (API). Contact your airline if you have any questions about API requirements. This now means that before you travel on the Eurtunnel and Folkestone Port Terminal, you are required to submit your API. Is my warranty dead, too? Booking ref ky2u6f A U.S.-based phone number is preferred for primary contact phone number. The API information can also be used for checking passengers against warning lists and can also be beneficial for immigration purposes. CDC understands that some passengers may not have a secondary phone number or an email address. We'll need this information before you can fly. When must airlines and operators collect the information from passengers in relation to a flight? please contact our team at Elliott Advocacy through this form. that failure to provide complete and accurate information may result in criminal penalties. If you need help with any problem,please contact us through this form. Airlines and operators are required to obtain from passengers: acknowledgment of the purpose and intent of this collection; acknowledgement that the obligation to provide complete and accurate information is a U.S. Government requirement; that failure to provide complete and accurate information may result in criminal penalties; and confirmation that the information provided is complete and accurate. Have had refund back for flight cost but no compensation Airlines may use whatever means or format they choose to collect the data elements from passengers and obtain the acknowledgement. Helpful Links: Join the Chat in our new Discord British Airways FAQs I am a bot, and this action was performed automatically. On January 4, 2022, CDC rescinded this Directive [PDF 1 page], effective immediately. [protected] The British Airways Executive Club Silver members telephone number is0800 4080 009. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of British Airways, Connect with British Airways via Facebook at, Like, share & subscribe to British Airways on YouTube at, Check out British Airways's Instagram pictures and videos at, See British Airways's portfolio on LinkedIn at, Herriotstrasse 1, 60528 Frankfurt, Germany. less waiting time (2-4 minutes) Date of flight 18/11/2022 (e.g., drop-down or radio button option for in transit for the address) in order to receive acknowledgment from passengers that they have provided as much information as possible. Budget airline EasyJet carries more passengers, but British Airways is the UK's only true global airline. Change Fee for Reward Flight Bookings: $55 (free for British Airways Executive Club Gold Priority members) Same-Day Change: Free for domestic short-haul flights; fees for international tickets depends on route and fare class. Within 72 hours before their flight to the United States departs, passengers are required to provide the following information, to the extent it exists: full name (as it appears on their passport), address while in the United States, primary contact phone number, secondary or emergency contact phone number, and email address. Who Receives The Information And What Do They Do With It, Which Countries Require You To Submit API. 11 W 42nd St Fl. Our lovely, talented people make us what we are, delivering the unique British Airways service to keep us in the hearts of customers around the world. Saturday and Sunday, 7am - 3pm: Eastern Standard Time (EST) Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada or Bermuda and you are not able to process your refund online. The number is open from 7 am 11 pm daily Eastern Standard Time (EST) (approx. Dial British Airways Phone number1(800) 247-9297 or+44-203-808-9137, Select "Speak to a human at British Airways". From last-minute flights to flights planned ahead, British Airways has a huge inventory of cheap flights to help you save even more. Automated phone calls will be connected to a live agent representative. What's with these screwy ticket prices? Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818. Airline or operator employees must read the italicized script under the verbal instructions provided in the, Digitally airlines and operators that digitize the acknowledgement must include the statements provided in the template and may use check boxes, for example, at the time a passenger provides their contact information. You also have the option to opt-out of these cookies. Customers can pick one of up to nine different Avios payment options at check-out, allowing them to choose the amount of cash and Avios they wish to spend, with the cash amount starting from as little as 1, subject to holding a . Can I get a refund for my Marriott Vacation Club Points? British Airways, often shortened to BA, is the flag carrier and the largest airline in the United Kingdom based on fleet size. If you are feeling adventurous (or want to double-check the number) you can click this link and log in where the number will show after a quick refresh. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Disneyland California and West Coast Trip Planning, Shanghai, Tokyo and Hong Kong Theme Parks, Disney Cruise Line and Other Cruise Planning, Walt Disney World and Florida Trip Reports, Reports and Reviews for Dining and Restaurants, Disneyland California and West Coast Trip Reports, Disney Cruise Line and Other Cruise Trip Reports, Offers, Discounts, Codes, Cashback and UK Shopping, Walt Disney World and Other Florida Vacation Planning. The customer service helpline numbers are available to reach a representative for query solutions. The Privacy Act statement, Office of Management and Budget (OMB) Control Number, OMB expiration date, and the Burden Statement provided in the footer of the. What is particularly confusing is that some members were able to access their . Share on Facebook (external link opens in a new window / tab), Share on Twitter (external link opens in a new window / tab), Share by email (external link opens in a new window / tab), Which problem did you find on this page? Tripocost provides the booking for your travel and hotels as an individual travel agent. Moreover, there are other ways to talk to a representative at British airways for help. Unfortunately, same-day changes are not permitted if you . Redirecting you to the search page. How should airlines and operators collect the data elements and acknowledgement for passengers? DHS may share passenger data with other law enforcement and national security partners pursuant to agreements with those partners. Product shipment, payment, communication, billing, and any kind of service-related complaint about British Airways can be filed via the specific British Airways complaint section. Reply to: BA advanced passenger info for usa secondary contact? Most legs are Business Class and many are with British Airways. Note: Before you submit your information, ensure you double check it to make sure that all the information is correct. British Airways information: contacts, address, founders, CEO, services, and products. Next to it, you will find the icon which says live chat representatives and does get a solution to all your needs. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I am traveling with a group or members of my family. Complimentary food and drinks on all long-haul flights. Dial the number and you will hear a number of pre-recorded prompts on the call. You should check the latest travel advice at thislink: For security reasons, the US, most EU member states, and other countries now require airlines to provide details about their passengers before they travel. "We have found some problems with the details you have provided There was a problem with the data you entered. Below is a list of the more common information you may need to submit to complete your Advance Passenger Information. For queries or advice about employment rights, contact the Labour Relations Agency. Acknowledgements in this format must include the Privacy Act statement, OMB Control Number, OMB expiration date, and the Burden Statement provided in the template. Vrbo took my $1,270! These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. There are mice in my vacation rental! You can review and change the way we collect information below. An authorized individual may provide the required data for another passenger, if that passenger is unable to provide the information on their own behalf (e.g., because of age or physical or mental impairment). Airlines and operators must collect the contact information and acknowledgement from passengers no more than 72 hours before their flights departure. Who can airlines contact at CDC with questions about the Order? The introduction of the API system in travel has helped enhance Border Control and at the same time helped speed up the whole process of Border Control. For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, emaildcu@infrastructure-ni.gov.uk. This is a separate requirement to getting a travel authority or a visa. If you have not been contacted or requested to provide API, then your airline or travel operator will have automatically provided it the appropriate authorities with the information they require and you will not need to do anything. 1- a contact in the usa if they need to get hold of me for example my hotel, 2 - an emergency contact in the uk such as next of kin. People can also communicate with a live person at British airways using the live chat option available online at www.britishairways.com. Please check the data and resubmit." It doesn't tell me what's wrong with anything I have inputted. Under the Visa Waiver Program (VWP), anyone travelling to the US on a British passport needs to register their details online with the US government, using the Electronic System for Travel Authorization (ESTA).