Expect to hear from them once they've received your request. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. These include cosmetics, fragrances, swimwear, and underwear. Unit 60 The Runnings Cheltenham UK Social Media: Superdry About Us. SUPERDRY_12345678'. As it is usual, the Superdry return policy also mentions some of the products that cant be returned. I5*[ %PDF-1.7 You must offer a full refund if an item is faulty, not as described or does not do what its supposed to. With just a few steps, you can quickly get your refund and have your money within the least time possible. 5. SUPERDRY_12345678). 0QVT{R'[vyc' Only a few Superdry stores sell vintage products. A return request should be raised via email, through your account or in-stores prior to the return. T: +44 (0) 01242 578 376 E: company.secretary@superdry.com. 3. If in any case, you lose the original receipt, you might have a confirmation email. Items cannot be returned to a Superdry concession or franchise. - Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. All Superdry . Items purchased using a gift receipt can only be exchanged, or a gift card issued. <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 594.96 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> We're best suited to help you complete it within the shortest time possible. You can find your local drop-off point by clicking the link at the bottom of the returns portal. Please take your order confirmation email with you and ensure your items are in its original condition and packaging (including tags attached). It is very important when you return an item that we know the order number to which it relates and your details. Free. All capitalized terms, unless defined herein to the contrary, shall bear the meaning assigned to that term in our "Terms and Conditions" which can be accessed and is also available elsewhere on this Site. Enter your full order number, including any text, in the designated box (e.g. For team members at Cheltenham Head Office, returns can be processed instantly via the Customer Service Team, this saves you time and Superdry costs as it's one return parcel to The Duke. Read more about consumer protection from unfair trading. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. Required fields are marked *. Return your item in good and original condition. Enter your full order number, including any text, in the designated box (e.g. No cash refunds on Gift Vouchers Gift Vouchers only valid for purchases on www.superdry.co.za No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. Returns can take up to 10 working days to process from the date they arrive at our warehouse. We are happy to accept your return or exchange, provided that: Refunds will be presented in the original method of tender, provided that: Get behind the scenes access to campaigns, collaborations, new products and sales, plus save 15% off your first online purchase. DoNotPay offers more than helping you get a Superdry refund. 2. Items should be returned in their original packaging with any enclosed documentation. The 30-Day Return Policy is applicable to all products sold on Superdry.com. Superdry Environment Policy. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). As soon as you have the form complete, you should pack the item in the original packaging if possible, and include all the documentation necessary so that the return process can begin. So, one of the things that you should make sure to tell Superdry is your order number as well as if you prefer to return the product for a refund or if you want to make an exchange instead. Reporting & Policies - Superdry. Print your returns label and attach it to the parcel. No cash refunds Find your nearest Superdry Store in United Kingdom. Refund will only be processed on the card used for the transaction. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. a free delivery in the UK mainland, plus the usual free returns. Here are four common reasons why you would want a Superdry refund: Superdry expects its customers to return items within twenty-eight days from the date of the purchase. We use cookies to improve your experience on our website and to show you personalised content. Order Number *Required Field. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). Privacy Policy and I consent to the processing They will give you a return confirmation through email within 3 business days.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'returnsandrefund_com-medrectangle-3','ezslot_4',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0'); Superdry holiday return policy accepts Christmas returns. Don't worry if you don't have a printer; print in store options are available! endobj Although you are not a resident of the United States, you can still return the purchase. x\Ys~w! ^|G/0oquSS.lo*?Oc Superdry, which saw co-founder Julian Dunkerton return to lead the company last year, also blamed poor sales of old designs by the previous management. No, you cannot return a vintage item back to the store. A customer is only eligible to return within 28 days of purchase. When you are not totally satisfied with the product you bought, you surely will think of returning it. 2. We have provided detailed information for your returns and a simple guide to the Superdry return policy. Items cannot be returned to a Superdry concession or franchise. Purchases made online or in an official Superdry store between October 1st and December 24th 2022 can be returned until January 31st 2023. Revenues at the retailer fell 15.8% over the . You have to visit the international return portal and fill up the form. \EgZ\+&HX0Mo3c6]Yr]+J[Z387.F|l{rtn^h{mO?\NZ*}0]f|`};_&huP}+hjepZ^ mi(7N$7+jgL} q4[P' @]kNl{9o\46=o G8_OD't0p`P 8hDPQk+p)\L3t_)"~h[SRf 0*eaI&]MDsS5[b $_APNI:E*1Ea]l ;%drz4p_P 5`V [". 5UC>HK+jB1hFyK;`8rl#3 3Vu}+G|w'eG,ob S{gR6Jpn#Cp*qU-p1S(~-.g{ Return to Nav. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. Store returns. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Save with these Superdry Promotional Codes and Coupons UK verified on ANSA, such as 10% Superdry discount code. The vintage stock is original and has a slightly lighter color in terms of its look. 105 Superdry Locations in the United Kingdom. )"A #RJu]V}HPD" h}{e*2$y cz>Ee^:dIW}z!I~C]f>|/x>=ac; Superdry expects its customers to return items within twenty-eight days from the date of the purchase. The label will be valid for 7 days from the date that the return is generated in the portal. They will only accept changes in certain cases. Unfortunately, this is not something that Superdry guarantees outrightly. 7. Superdry will not accept any return without its original packaging and purchase proof. Well send you a link to a feedback form. Fill out the necessary information and start your returns. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. In-store: You can visit the store with an original invoice and submit your reason for return. Ensure that there are no cosmetics on your item while returning it. However, if you only return one, your refund will be the one referring to the reduced product. City, State/Province, Zip or City & Country Submit a search. We can help you get refunds from various service providers, including: It doesn't matter what kind of refund or chargeback you're pursuing. Mens Womens; My Account Wishlist; My Account Wishlist. 1. If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. Your email address will not be published. 1. Proof of purchase required. z0`WNbS0j~-15Lo>F+uB%4c7BB"xX)+SfaLIVe=^. The customer can still reject the item after its been repaired or replaced. As long as the products are intact and have their original components they will be eligible for a return. Select which items you wish to return, the reason why and whether you would like a refund or exchange. Without these details we won't be able to take the action you require. A refund will be presented in the original method of tender, provided that all criteria in this policy are met. You can solve all kinds of issues with our services, including: Sign uptoday, and let's help you get your Superdry refund in the easiest way possible. The majority of these reasons narrow down to the shopper's decision. Proof of purchase required. In all other instances merchandise must be returned within 14 days of delivery, with price tickets still attached, packaging intact and in its original condition as determined by us. Refunds will be processed to the original payment card. Standard returns. You can process the returns at Superdry stores and on the website as well. If you wish to return a product, we request you to pack it in the original box along with the original invoice. 2. 1.95. Nov 3, 2022. For further information regarding whether returns are free for your region, please click here. Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. Sit back and relax while we do the work. If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. What are the Criteria for Superdry Return Policy? All criteria under the Returns and Exchanges are met. Dont include personal or financial information like your National Insurance number or credit card details. It will help you with easy returns and exchanges. Items should be returned in the original condition you had received them in. IU(nk SUPERDRY_12345678). After this, you should expect to get your refund within 5 business days. We have helped over 300,000 people with their problems. Enter your full order number, including any text, in the designated box (e.g. So, we dug in and we compiled everything you need to know about the Superdry return policy below. So you may still have to repair or replace goods if a customers warranty or guarantee has run out. Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price. :o=vNc1DL'%/v0F#&-HVt=]< ;>A]GlZv]w$5_% M@FE=dH9*sB[=Q'H'H!|Rn`{$2( '%{O `aIn'~h9l:H#)?WSby0QScy>NB.WwF2QY?w\3;zSSH!Uv 6hh$Ey)DTLdKk:JS;iAc$2J3P^.rR12 dD6Fz >hx;iUuAZ@w9cvs[Z'BPjl Find many great new & used options and get the best deals for SUPERDRY Vintage Pink/White Striped Unisex t-Shirt UK XXL Pre-Loved Classic #292 at the best online prices at eBay! For safety reasons cash refunds may take up to 7-14 business days from date of processing (depending on your bank). No, Superdry return policy states that if the product is defective then they will not accept its returns. Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below. XL\l+ L%u-eAaH?l0' }]Z4aXi:&;j2s?mS=[n. knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it). What Is the Superdry Return Policy? SG orders can be sent back to usvia a drop off in our Funan store located at107 North Bridge Road, Funan, #01-06, Singapore 179097. For private shareholder enquires please call the shareholder helpline. 2. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. Can I make Superdry postal returns for in-store purchases? Jackets from 25. Visit our returns portal - https://superdry.returns.international. Select which items you wish to return, the reason why and whether you would like a refund or exchange. Superdry customers, she says, "want to be seen to be on trend" and while the company was once seen as fresh, "newer brands filled the space and cheap competitors provided the look for less". You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. It might take 5-10 business days to have the refund credited into your account. 7. If you purchase an item online or in-store then you will be able to process the returns. 8080 872 872 10:00am to 7:00pm IST, operational every day. Shop this season's collection of clothes, accessories, sportswear & more. 5. stream ;jClk)( Mao^caI0ha} Currently, Superdry return policy claims to avoid exchanges. Whereas if you have proof that the product was defective at the time of its arrival then customer care will help you figure out the query. We also use cookies set by other sites to help us deliver content from their services. Gift Vouchers only valid for purchases on www.superdry.co.za. Ends 4 Days 08:18:51. Got it! You have accepted additional cookies. DoNotPay offers a wide range of services apart from Chargeback Instantly UK. ENJOY FREE SHIPPING WITH MIN. Create New Return. Enter the order number, postcode, and email, and select proceed. 6. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. So, what happens if you decided to buy an item at Superdry? Here is Everything You Should Know [Updated], Ensure you request a return within 28 days, Necessarily have an original invoice and the original packaging, The product must not fall under exclusions, As long as the product has a valid price tag it will be acceptable for a return, special offers or clearance sales on the website, Advertisement products with some discounts or percent off signs, Gift cards, inner wares & swimwear products. 4. . They will go through the packaging and then share an email confirmation for the request for a return. 6. ldfJ-SZ/>@akI2P$Gx$4 r%5HnMmClNFdGj"9**3Mfz$_(ogM12KhWbS&/S&YI/Q0Upt "}scun?E'M-KktbQB%5l)4iUo/fHC8jOptVsu>!bRu-n{kKiNu^^x8ghybk7/w#spv-/+q?a@+y^_vH ^o2x$~&x1^FkkSO2|X(2} The products you request a return for should not be a part of these exclusions. Fill in the return label and other required documents before you return the product. Dont worry we wont send you spam or share your email address with anyone. Return to Nav. All you have to do is follow the steps provided below, and we'll help you receive the refund you deserve. As soon as it has been processed you will receive an email to confirm. We are unable to make exchanges for online purchases. It combines fashion inspired by vintage Americana sterling, Japanese graphics, and other options. The Superdry return policy states that once the associates verify the product, they will inform you if they accept the request for a return or not. https://www.superdry.com/terms-and-conditions. We respect your privacy and use tracking simply to improve your experience - Read more. 4 0 obj At Superdry, all the items are covered for 12 months if there are any manufacturing defaults, I can be returned. Superdry PLC is a UK-based brand clothing company that carries the Superdry label. Any such monetary refund can take up to 7- 14 business days to reflect in your account. To return online purchases please use https://superdry.returns.international to create a return label. Wait for a confirmation email once Superdry has refunded your money. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). Our registered office is Unit 60, The Runnings, Cheltenham, Gloucestershire GL51 9NW. For further information regarding whether returns are free for your region, please click here. We use some essential cookies to make this website work. It will take 7-10 business days for Superdry to process your refund. While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. But, without knowing the process and exception cases how will you do it? Your email address will not be published. By using this Site, you consent and/or accept all such cookies. Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). This means that: you may inspect and try on the goods. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. You can find your closest Superdry store by clicking here. <> Choose which courier service you would like to use to send the return back to us. Visit our returns portal - https://superdry.returns.international. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. Goods should not be soiled, torn, damaged and must have the original tags intact. DoNotPay guarantees aneasy way to get Superdry refunds. Further, you will be asked about which product you wish to return. Make sure the product is in sellable condition. You probably have one of these proofs to make returns. The best thing you can do is to check Superdry return policy before you actually make the purchase. Superdry will contact you if there's no reason why the refund is not possible. If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt. #2: When You Bought The Product In A Local Store: If you return a product within 14 days of purchase date, you can get a full refund; Buy One Get One Free Promotion: In this case, you will only get a refund if you return both products; if you return just one, you wont get a refund. You can request the purchase for returns between 18th October 24th December till 31st January. A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. Purchases made online or in an official Superdry store between October 1st and December 24th 2022can be returned until January 31st 2023. By clicking on one of the below buttons, I subscribe to the newsletter. As soon as it has been processed you will receive an email to confirm. As soon as they complete the process, you will get an email. RBcpO- You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. Does Big Lots Take EBT Cards? ; Please detail the product, quantity returning and the reason code as . Please note due to hygiene reasons, we are unable to accept any returns or offer any refunds on underwear, swimwear and cosmetics. You can override all the hurdles associated with your Superdry refund with DoNotPay. Free shipping for many products! u)Iv4RGSPsPiN&/Iv9v 5`5*$r?QwmvY$ 08I{df\?~{LocF&A"z^azbAC]L!/u&V`, oX~CJx`OAHUVMbGdKB[Y(UuYX{$Q%(fx<2{4qx[ In respect of merchandise purchased using a gift voucher, the refund will be done in the form of a gift voucher. Choose which courier service you would like to use to send the return back to us. How to Get a Superdry Refund Effortlessly. . Find the Chargeback Instantly product on DoNotPay. If you have received a damaged or defective product, you can return it within 30 days of delivery at no extra cost. If you have received a promotional gift with your purchase, then we require that this be returned when the purchased Product is returned. endobj Superdry men's clothing perfects the tropical vibe with exotic colours on its printed shorts and aviator sunglasses. <>/Metadata 930 0 R/ViewerPreferences 931 0 R>> These are the top 20 stores with the best return policies. They have another 14 days to return the goods once theyve told you. T: 0870 889 3102 Restrictions apply, see https://www.superdry.com/terms-and-conditions for full T&Cs. Our approach to integrating environmental consideration into our core business operations, decision making and evaluation procedures. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. SUPERDRY_12345678). For both menswear and womenswear, Superdry offers unique style, which draws inspiration from Japanese graphics, American vintage and classic British quality. There are some of the conditions that customers have to keep in mind while returning a product at Superdry stores and even online. SPEND OF $100, 107 North Bridge Road, Funan, #01-06, Singapore 179097. Every return should contain the original packaging. You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. Ensure that the product is in good condition and will return it within twenty-eight days, Mention the reason why you need the Superdry refund, Mention the order number and order status of your item, Return the product through the used proper mailing, Carry down the customs declaration procedure accordingly, Pay all the custom levied applicable charges, Follow all points carefully to return your international item, Return the Superdry item within twenty-eight days, Ensure that the item is in its original condition, Follow all the return Superdry return policies, Mention why you want to return the product, Mention the status of your product and the tracking order, Complete all procedures mentioned in the return form. Ensure that you make a valid return request online and even in-store. 'Q4qW;^;do VwEv You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. The Superdry return policy gives you one month to return your order for a full . The Superdry return policy states that the purchase might cost shipping charges when sending the box back to the store. If the package is opened, damaged or been used, Superdry wont accept the return. Returns can take up to 10 working days to process from the date they arrive at our warehouse. 2. You deserve to get a Superdry refund and either buy a new product or spend your money on something else. Here is All About It [Updated], Does Amazon Accept EBT? You can change your cookie settings at any time. You can ask the customer for proof that they bought an item from you. Please return your item(s) to us using our online Returns Portal. Check out this article to know more. B+=u9~y_ *RQlQvqz@4~zn0L C If the product sent to the Superdry's warehouse does not meet the terms and conditions of Superdry's return policy then it will be sent back to the customer. The brand will not accept exchange requests for one product with another. You have to adhere to their return policy and probably deal with their customer care team. Enter the order number, postcode, and email, and select proceed. Returns UK. Our registered VAT number is GB974823775. Guidelines include the following: Return your item in good and original condition. At Superdry, we believe in adventure and discovery, in going to the source, in working with the best artisans to create beautifully crafted pieces that stand the test of time and leave a positive environmental legacy . Superdry Returns Policy applies. . We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. Print your returns label and attach it to the parcel. If you need to return items, they must meet our standard returns policy. Superdry follows a '30 day no questions' asked return policy online. Open Search My Account Wish List 0 0 items in your basket Please ensure items are in their original condition. Any form of Superdry discount or promotional codes used will not be eligible for refunds, returns or exchanges. 3 0 obj Original Proof of Purchase must be presented for a Return or Exchange. I acknowledge I have read and understood Superdry For casual clothing with urban appeal, shop sweatshirts, T-shirts, jackets and essential denim from Superdry. For more info, please see our returns policy. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). You can return a gift by providing a gift receipt online or in-store. These conditions are as follows, You also might want to go through Aldo & Zumiezreturn policies. Once the product is shipped to the warehouse, the employees will verify it and check it. Can I return a faulty item at Superdry? Returns are applicable to full priced items only. 4. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. 2 0 obj

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