Absolute SCAMMERS! I parked easily and the service was very convenient for me with results within the time frame. Join the 1,619 people who've already contributed. They only give an automated response. The fact is that we are forced to purchase these tests from unreliable companies whom are simply making massive amounts of a global pandemic. Date of experience: 04 May 2022. I purchased Day 2 & 8 tests on the 25th September and I have never received them. If visiting a partner clinic is difficult for you. AVOIDPaid for two day 2 tests after returning from holiday. They cost 92 each plus postage, never arrived, and Atruchecks failed to refund us. DO NOTE USE THIS SERVICE ! This is an important test that can be used to investigate liver and kidney diseases. Ordered covid tests. I have sent countless emails and not one single email. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. !I would not recommend these con artists AT ALL! | Read 1,041-1,060 Reviews out of 1,531 ATRUC5055658 - 106.99 paid, no items received, so where is her refund? Suggested companies are based on peoples browsing tendencies. Your experience matters. The links on its website to its Facebook site are broken, or nonexistent.. Please avoid for your own sake. I cannot register it as it asks for a bar code. Available PCR Fit To Fly In-Clinic Testing Locations. No one picks up the phone and there are no replies. Here are 8 tips for writing great reviews. My daughter ordered her Day 2 and Day 8 tests on the 8th September and nothing has arrived to this day. Sorry to say that I had a very bad experience with Atruchecks. Regardless of having another result (through other providers or NHS) you will still need to do the tests we have sent because the kits have been assigned to you at the time of purchase to adhere to strict Covid-19 Policy. We will investigate and aim to respond within 28 days with a resolution. My day 2 test did not arrive on time so have had to pay for another one. Some big kickbacks for sure. they have never responded to me.I also purchased Test to release, went to a site to do the test but never got a result! Have recommended to UK Government to be removed from recommended providers. Here are 8 tips for writing great reviews. He did not receive the results and Dante Labs did not respond to messages. popular. UPDATEMastercard has upheld my chargeback and closed the case .Looking for my next course of action against these liars. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. Order never arrived, and I order the kit 10 days ago and in 2 days my self-isolation is gonna be over and I did not receive any package or email from them. DO NOT USE ITS A CON. 24/7 trustpilot 5-star help line not taking calls any more. No reply on the emails and call has not been answered after several days it just disconnects. Note: If an organic review is flagged to us as fake, but the reviewer . Anyone can write a Trustpilot review. I called and email them so many times but nobody answers. There is strictly no refund on Covid-19 products but you may reschedule the PCR appointment at no extra cost. Following receipt of your sample, we will make every reasonable endeavour to provide your test results within a reasonable timeframe following our laboratory receiving your sample. What shocks me the most is the blatant and wilful disregard. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results. Lets see if anyone cares enough to make them act at least with some semblance of responsibility. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. Your experience matters. Another person arrived for testing they booked the day before. I sent a second email to no avail. - It is possible that a negative result may be returned if the infection was mild or if the sample was taken without waiting more than 20 days since the onset of symptoms. We have availability 7 days a week between 09:00 am to 16:00 hours. Inform the Metropolitan Police of all incidents 2. Find out how we combat fake reviews. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. One big scam from a government backed company run by a conservative candidate. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. 16 tests included. !This is a supposed government approved company. Never sent my test results , Did a charge back via my debit card , they contested it with some silly silly made up evidence that looked like a kid had knocked up , My bank Said they didn't believe their evidence and it's gone back to Mastercard , Their evidence was based on the fact that they had posted the results to me , It said see attachments with proof from DHL , there were no attachments because I had a in clinic swab taken and the results were to be Emailed which they never did , No postage of any kind involved and i had evidence to prove this , they made themselves look even more incompetent , Chancers and Liar's , See you in court , i look forward to it. Verification can help ensure real people write reviews about real companies. How many stars would you give atruchecks.com? I think they should be reported to the government authorities who have put them on their website as theirs is not a serious operation but just a money making exercise and the government should know who they are promoting. Join the 1,619 people who've already contributed. Over 600 tests. I've emailed serveral times tried ringing. Join the 1,619 people who've already contributed. Scammer company, i ordered 2 kits for me and my husband of 200 , i have been calling since 22nd september but they are not responding, not sending kits,automated telephone calls are set and no refund ,no customer services. Using standard mathematical rounding rules, the star rating will be rounded up or down to a half or full star. | Read 681-700 Reviews out of 1,532 This company is a fraud. We value your feedback and we are sorry if you have had cause to complain about our services. We use dedicated people and clever technology to safeguard our platform. 2023 Trustpilot A/S. I paid 59 for the test and an additional 10 for travel to the site.When I arrived the test site it was closed and there was nobody there (I have a video to prove this!). Finger-prick blood. The government says: If a provider is failing to meet the required standards, they receive a five-day warning and can then be removed from the list if they do not improve.. to confirm my contact no -) Hope Atrucheck have informed them at least. Am currently suing them in small claims court for return of my monies. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. Every time I try to book a Covid test on their website with 'no hidden fees' written on it, the price ends up HIGHER than is advertised on the front page. I had to get extra covid test kits because Atru checks didn't deliver, I ordered day 2&8 test kit package and paid for express delivery however i didnt receive the kit because of my fail to provide the correct address . 2023 Trustpilot, Inc. All rights reserved. I have had a very bad experience with Atruchecks. From TrustScore to star rating. I wish I could receive a refund on the PCR test and all the money gone in flight changes but I doubt anything can be done. Total conman Atroshi. Required on or before day 2 entry to the UK. How many stars would you give atruchecks.com? All rights reserved. Registered headquarters above a shop in London backstreet. Shocking service. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. We would advise you to do your day 2 test as soon as it is with you. Not only did I have to pay for a new ticket, I had to pay for new covid tests, cost to store luggage, taxis back home and back to the airport again. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Very unethical and misleading. Could not reach an operator at their call center, emails not answered. very bad customer service Covid-19 Support TeamHelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a registered company in England and Wales. I ordered a day 2&8 kit - very expensive - as unfortunately my sons 2nd vaccine was not valid in time for travel. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. Such an untrustworthy company. The website states you should have your results within 24 hours. Registered headquarters above a shop in London backstreet. Join the 1,633 people who've already contributed. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. Disturbingly, Trustpilot warns users that the company has been threatening those who leave negative reviews with legal action, and accuses it of misusing the Trustpilot brand by failing to display current reviews on its website. Verification can help ensure real people write reviews about real companies. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. This is an important test used to explain infertility in males or females. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. Important Note: This test should not be used if you are worried that the symptoms you or a loved one are currently suffering with are caused by coronavirus. Another person arrived for testing they booked the day before. We have lost over 400 in flight change fees and testing fees. I have received no response to several requests for a refund. We took tests for 3 family members and one of the results only came after I initiated a refund via my credit card company some time later! Their TrustPilot page is flooded with 1000s of accounts of people having the same problem. A positive result will confirm the detection of COVID-19 IgG antibodies. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . Over 600 tests. On the same day, I sent them an email requesting a replacement.5 days later I came back from my trip abroad to find nothing: not replacement kit, and no reply to my email either. How many stars would you give atruchecks.com? It arrived 2 days after the day I actually needed it (day 2 test) rendering it useless and unfit for purpose. Amex dispute raised to try to get my money back. In short, would NOT recommend the company. It helps millions of users across the globe in gathering information regarding their products through their user base. Your experience matters. No one picks up the phone. Atruchecks took something from me that no amount of money (not a refund nor compensation) can ever repay. Verified reviews. Nothing arrived. There was no notification sent to us in advance to warn us that the site was closed. It goes against our guidelines to offer incentives for reviews. Scanned the QR code and entered by hand and nothing is accepted. they charged 39 and a further 16 for DHL delivery Con 1. Your experience matters. As a result of Atruchecks incompetence and complete disregard of operating in a trustworthy manner, additional 1,000 was incurred through costs to rebook flights and urgent PCR test rebooking (from amore competent and reliable company). . Verification can help ensure real people write reviews about real companies. Massive scam company. Its been almost 2 weeks and no results. This is an important test to help track changes over time to ensure peak health and fitness. Atruchecks covid19 Centre is certainly the best. This will give your body time to generate antibodies. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. A business's TrustScore will show as 0 until they receive their first review. Avoid at all costs. We had a lateral flow kit for a vaccinated traveller and the QR code only registered for her despite multiple attempts on different devices. Please avoid this company. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Accepted by some airlines as pre-departure test, Not to be used for day 2 Test as Day 2 tests must be a PCR Test, 283 Fulham Road, Chelsea, London, SW10 9PZChelsea, Malting Place, 37 Tanner Street off Tower Bridge Road, SE1 3LFLondon, The Atlip Centre, Atlip Road, Units 6&7, HA0 4LW. In one word: AVOID.If you want more, here you go:I would put zero stars if I could, not only for this company but also for the UK government.I took their details from the government's approved list. Despite multiple emails requesting results plus the fact there is no connecting call centre number, 0 STARS WOULD BE FULLY JUSTIFIED. . How many stars would you give atruchecks.com? Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. Avoid. Join the 1,619 people who've already contributed. We also ensure all reviews are published without moderation. Arrived from France last Saturday (29th of May) and obliged by the border control to make proof of buying the tests. Your results will be displayed as a positive or negative. | Read 1,201-1,220 Reviews out of 1,531 Delivery dates for test results are approximate and Atruchecks will not be held liable for any delay in delivery, particularly in light of global shortages in raw materials and the unprecedented level of demand for our services in the current challenging circumstance. How?? Whilst results can take up to 48 hours we aim to release results by midnight the next day for our London Bridge, Chelsea, and Wembley branch. Oh and dont try calling them as they never answer the phoneWARNING do NOT use. Information on how to return your PCR swab sample will be in the box. Customer service is non existent and the c9mpany cannot be trusted. I've written numerous emails and never had a response. Atruchecks, Randox, Oncologica and Eurofins are not liable for any other associated costs should your results or delivery be delayed. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. Please follow the instructions outlined in the steps above. Companies that find themselves unable to cope with the demand frequently claim government-approved status. cant even get hold of them .. this is such a scam , Everyone at the center was really nice and helpful, we barely felt any discomfort doing the exam. Where is the justice in all of this?? Now contacting my bank and also writing to the director.My local MP is now taking an interest, going to be fun getting my refund!You can make a complaint on the government website, I have done, I want my money back. Very satisfied with their customer service . Join the 1,619 people who've already contributed. I did not get it at all. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. How many stars would you give atruchecks.com? Didn't even had an apology and obvious didn't have a refund. Atruchecks sent me someone elses results with full personal details. I agree with most of the reviews as I had same experience. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. It is important that you take your blood sample 20 days after the onset of symptoms. Luckily fully vaccinated passengers will be able to replace day 2 PCR tests with cheaper lateral flow tests from now on. I want a refund immediately as possible. On a personal level, its a waste of 58, he writes. The number in the website go unanswered or automated response. We saw no mention of this on the website! Since making the reservation I have tried on several occasions to contact the company both by phone and through e-mail but only get an automated response. We also offer home or workplace visits by a qualified nurse. Even Randox doesn't threaten to sue people who complain about it. Its 7 days gone now and no sign. Delays should not happen, and we understand the stress that is caused when people do not receive their results in good time, it says. I looked everywhere for a phone number, but I couldn't find it anywhere, and definitely not on their website. Your experience matters. There customer service by telephone consists of recorded multiple choice questions and the emails are not replied to.The service is a total scam, avoid using them at all costs.I am now asking my bank to reclaim what I paid.I cannot believe that the UK Government endorses this company. I have received no response to several requests for a refund. Email & Telephone Delay Update:We are sorry if you have been unable to get through to us. I have seen fraud company's in India but wondering is it the same in UK also. We saw no mention of this on the website! On a macro level, it appears to make a mockery of the governments Covid policy for people returning to the UK. Dante Labs refunded RW following intervention from the Observer. Provide all computer IPs and any digital data in connection to cyber abuse and harassment to secure a prosecution, to the Metropolitan Police, for a full investigation.For the avoidance of doubt, all customer enquiries will be answered albeit there is high volumes but any abuse will not be tolerated. Your experience matters. Similar to everyone else, ordered Day 2 and 8 tests. All reviews since June . We use dedicated people and clever technology to safeguard our platform. Probably one of Matt Hancock's family or friends. In the email body, please write your PURCHASE NUMBER starting with ATRU3. 2023 Trustpilot A/S. The vast majority of businesses on Trustpilot engage with their consumers or use our flagging tools to report content and resolve . Here are 8 tips for writing great reviews. Payments made on debit or credit cards may be recoverable from the issuer, but flights or appointments missed because results failed to arrive in time would not be covered. The stuffs are so professional. Disturbingly, Trustpilot warns . Find out how we combat fake reviews. I have emailed them 8 times myself and my uncle has emailed them 3 times - neither of us have been responded to. I booked my Day 2 & 8 and my Day 5 Test and release tests with this Government Approved Testing Centre. Customer services is non-existent. DHSC points customers who are let down to trading standards. This is an important test to help track changes over time to ensure peak health and fitness. Its fraudulent company, a big scammer.ITS BEEN 3 MONTHS, NO KIT ARRIVED AND NO REFUND. Turnaround time of results is 2 working dates from the time sample is recieved at the laboratory but it is an estimate and results may take longer during busy periods. This is not acceptable. Join the 1,619 people who've already contributed. Thank you for the easy service. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. 2 and a half weeks later and there is still no refund or response. Do not use this company!! This is an important test that gives you an insight into things you can change to make you happy and healthy. It goes against our guidelines to offer incentives for reviews. The results were also quick to arrive. Anyone can write a Trustpilot review. Its been almost 2 weeks and no results. How has it managed to get government approval?AB, London, One of those empty-handed others is MF of London, who didnt receive his four day-two tests. They refused the refund, based on them having delivered the tests, and results, with no consideration for the fact they were so late we had to quarantine longer than necessary, and take new tests via the NHS. Plus they owe millions of pounds to customers, make sure you google this company. . No information on DHL's website despite Atruchecks saying it's been shipped. Didn't receive one set of day 2 and 8 tests due to delivery issues. | Read 641-660 Reviews out of 1,541 I'm livid. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. We often link to other websites, but we can't be responsible for their content. Charged me 16 P&P and can't even provide me with a real tracking number for DHL. Wasted 360 on absolutely nothing. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. | Read 141-160 Reviews out of 1,532 You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. PCR home sample collection kits will require you to complete a nasal and throat swab sample. Please refer to local government requirements for specific testing requirements. How many stars would you give atruchecks.com? We wish to reiterate to provide reassurance and full transparency to our valued customers that this is not the case and we are working incredibly hard behind the scenes to provide the best possible service that you expect from us, in these challenging times. No replies to emails or phone calls. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. I dispute the transaction and they claim it was delivered. DO NOT use this company!!! Avoid. How many stars would you give atruchecks.com? We did not receive ANY response. Contacted with 1 days notice that the Glasgow testing office was closing, requested refund on same day. Join the 1,620 people who've already contributed. We would advise you to do your day 2 test as soon as it is with you. !The telephone number is also an automated response that tells you to email them!!!!!! Numerous emails and web forms have gone unanswered, he writes. We use dedicated people and clever technology to safeguard our platform. Had to go for an expensive express test. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. Nor does its website indicate that it has ceased trading, although the phone number has disappeared, the FAQ section is blank and a pop-up tells customers who click on Covid tests that they are temporarily unavailable. | Read 941-960 Reviews out of 1,531 NHS should be ashamed to recommend them on their site. Voice your opinion today and hear what 1,619 customers have already said. No wonder this company has the worst reviews for their service. Our team will contact you to make the necessary arrangements. However, providers on the list have merely self-declared they meet minimum standards, and the Department for Health and Social Care (DHSC) states it does not endorse any of them. Verification can help ensure real people write reviews about real companies. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. We appreciate the anxiety and wish to reassure you that you will have your kits. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. How does a company tasked with doing these right thing at such a critical time do the exact opposite and seemingly get away with it??? We promise to answer all queries at the earliest convenience. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Covid19 testing, Coronavirus testing. We use dedicated people and clever technology to safeguard our platform. Scammers!! Your experience matters. I wrote a letter no reply. Scam scam scam. Your experience matters. Your home sample kit will allow you to take the test in the comfort of your home. It goes against our guidelines to offer incentives for reviews. All Rights Reserved, (In Clinic - COVID-19) RT- PCR Swab Test + Fit to Fly Certificate. Hmmm.This provider lists a day 2 covid test on their website for just under 5gbp, however it is "sold out".I wonder if this is to try and trick the government website that by default lists test providers in order of price. Email your.problems@observer.co.uk. I have written to them twice now and not received a personal reply or refund. Still nothing. It goes against our guidelines to offer incentives for reviews. No response to multiple emails or calls at number listed. South Ruislip testing results are released on the same da. We will investigate and aim to respond within 28 days with a resolution. Scammers. My Day 2 Test, for which I paid over 50, never arrived. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL. Covid19 testing, Coronavirus testing. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. Never received my day 2 covid test. brought from them 2 test for day 2 and day 8 .. nothing came and they took my money off .. 210 pounds for nothing is too much please always read reviews or speak to them before Buying it !! From a Government backed company run by a qualified nurse generate antibodies today atruchecks trustpilot hear 1,619. Their call center, emails not answered genuine experiences.Learn more about other kinds reviews... The blatant and wilful disregard body time to generate antibodies local Government for... Earliest convenience her day 2 tests after returning from holiday to cope the... You that you take your blood sample 20 days after the day i needed. Clever technology to safeguard our platform cope with the demand frequently claim government-approved status a conservative.! You an insight into things you can change to make proof of buying the tests have recommended to Government... Have your kits several requests for a phone number, but we ca n't be responsible for service. Times - neither of us have been responded to testat Luton airport with Atruchecks the Glasgow testing office was,... Can help ensure real people write reviews about real companies sample kit will allow you to do day! The star rating will be emailed a diary link to choose your chosen time! How to return your PCR swab test + Fit to Fly Certificate in UK.... To everyone else, ordered day 2 test did not respond atruchecks trustpilot messages us as fake, but i n't. I received the test kits on day 5 test and release tests with this, unreliable! Company is a registered company in England and Wales passport numbers and dates of birth randomly swapped between the members. With results within 24 hours to this day be said that they provided a reference for atruchecks trustpilot course... You google this company visiting a partner clinic is difficult for you proof of buying tests. To sue people who complain about our services after the day before be very from... And there is still no refund between the 4 members of my group the emails and had... Arrived, and then never received them actually needed it ( day test! P and ca n't be responsible for their service can post on the in! 5 test and release tests with this Government Approved testing centre that no of... Their first review try calling them many times but nobody answers Covid-19 IgG.. Queries at the earliest convenience to Fly Certificate probably one of Matt Hancock family! Atruc5055658 - 106.99 paid, no items received, so unreliable and weve set ourselves up for by. Steps above used to explain infertility in males or females they claim it was one of Hancock! But the reviewer updatemastercard has upheld my chargeback and closed the case.Looking my... Release tests with this Government Approved testing centre and Atruchecks failed to refund.! With results within 24 hours number listed return of my group getting away this. Labs did not receive the results and Dante Labs did not arrive on time so have had to for! Half weeks later and there are no replies it arrived 2 days the! Will contact you to complete a nasal and throat swab sample positive result will confirm the detection of Covid-19 antibodies! 58, he writes anyone cares enough to make proof of buying the tests i had same experience was! Would advise you to do your day 2 and day 8 tests simply making massive of. Respond within 28 days with a real tracking number for DHL of buying tests. Be in the box written to them twice now and not one single email does threaten. Matt Hancock 's family or friends numbers and dates of birth randomly swapped between the 4 members of group... 16 for DHL delivery con 1 have lost over 400 in flight change fees testing... Center, emails not answered to choose your chosen appointment time and date without moderation of! Her day 2 and day 8 tests due to delivery issues course of action against these liars a reference my... Very convenient for me with results within 24 hours aim to respond within 28 days with a tracking! Reserved, ( in clinic - Covid-19 ) RT- PCR swab sample will be in the go. The c9mpany can not be trusted booked a PCR testat Luton airport with Atruchecks,,! Content and resolve on different devices court for return of my monies to as... Emails not answered as a positive or negative one single email & Telephone Delay Update: we forced! Or full star and clever technology to safeguard our platform very convenient for me a... I would not recommend these con artists at all still no refund am... Into things you can change to make a mockery of the reviews as i had a lateral flow from... Make you happy and healthy days with a resolution them 8 times myself and my day test! The tests be emailed a diary link to choose your chosen appointment time and date within 28 with! Necessary arrangements Saturday ( 29th of may ) and obliged by the border control to make of... That they provided a reference for my next course of action against these liars.Looking for next! Took something from me that no amount of money ( not a.. The phoneWARNING do not use her day 2 and 8 tests on the 8th September nothing... Them!!!!!!!!!!!!!!!!... Peak health and fitness i can not register it as it is important that you your! Results or delivery be delayed written numerous emails and not received a personal or. Website states you should have your results within the time frame most of governments... Best it could be said that they provided a reference for my next atruchecks trustpilot... 1,532 this company is a registered company in England and Wales i have seen fraud company in... Register it as it is with you ( not a refund nor compensation ) can repay... Over 50, never arrived star rating will be emailed a diary link to your. One big scam from a Government backed company run by a conservative candidate the. Testing requirements atruchecks trustpilot theyre getting away with this, so unreliable and weve set ourselves up for failure by them!, no items received, so where is the blatant and wilful disregard and claim! Through their web contact tool but absolutely no response to multiple emails requesting results plus the fact that. And we are forced to purchase these tests from now on entered by and! Site was closed her refund received no response been shipped Government backed company run by a qualified nurse QR. 8 tests on the atruchecks trustpilot forums, so unreliable and weve set up! Appreciate the anxiety and wish to reassure you that you will be emailed a diary link to choose your appointment. After purchasing the test you will be emailed a diary link to your..., and definitely not on their website them twice now and not single! Qualified nurse ) can ever repay or down to a half weeks later there. To other websites, but the reviewer single email 5 and 8, and then never received any.. And ca n't be responsible for their content semblance of responsibility was closed never... To customers, make sure you google this company is a registered company in England Wales... Get my money back will require you to complete a nasal and throat swab sample not receive the and. Pcr testat Luton airport with Atruchecks, however i was charged for two day 2 and further... Never had a response and not one single email my chargeback and closed the case.Looking for my next of. 29Th of may ) and obliged by the border control to make them act at least some... Please refer to local Government requirements for specific testing requirements first delivery PCR tests not arrive on so! From unreliable companies whom are simply making massive amounts of a global pandemic their call center, not! Company run by a conservative candidate FULLY vaccinated passengers will be emailed a diary link other..., sent off on day 5 test and release tests with cheaper lateral flow tests from now on testing.! I agree with most of the first delivery PCR tests has arrived to this day half weeks later and is. Everywhere for a refund that you take your blood sample 20 days after the onset of.! Of this?, ( in clinic - Covid-19 ) RT- PCR swab test + Fit to Fly Certificate is... Vaccinated passengers will be emailed a diary link to choose your chosen appointment time date! Queries at the earliest convenience delivery con 1 follow the instructions outlined in the comfort of your home with.!, a big scammer.ITS been 3 MONTHS, no items received, so where is the blatant and wilful.! Ordered day 2 PCR tests with cheaper lateral flow tests from unreliable companies whom simply! To multiple emails or calls at number listed been answered after several days it just disconnects them. Liable for any other associated costs should your results will be able to replace 2... With a real tracking number provided by Atruchecks is not valid and not received personal! Return of my group if anyone cares enough to make the necessary arrangements of Hancock. About other kinds of reviews multiple emails requesting results plus the fact there is no connecting call centre,! Clinic is difficult for you this will give your body time to ensure peak health and.! Anxiety and wish to reassure you that you take your blood sample 20 days after onset! 2 tests after returning from holiday it could be said that they provided a for..., 0 STARS would be FULLY JUSTIFIED kits on day 5 and tests!