Sit back and relax while we do the work. Is your connecting flight disrupted by the British Airways flight thats been delayed for five hours or canceled? British Airways canceled my recent flight from Boston to London. Do I have to repeat again fill out the form later? Representing herself, Ms Barber took BA to court and won a full refund. If you didnt purchase your ticket directly from British Airways but a third-party or travel agency, youll have to talk to that agency regarding the refund. Privacy Policy: Link to our full privacy policy, Traveling For Miles - Miles & Points From Both Sides Of The Pond. No email as yet and the link worked no need for chrome/java etc. It did work for me but I was reluctant to submit and reason is does anyone of you guys know if doing it through this process will give you a full refund or part of your ticket? On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. If you booked through a travel agency the correct path for a refund is through that agency but that doesnt mean that youre not entitled to a refund (if the airline cancelled your flights) or a voucher (if you decided to change your plans). Just tried for my wife at 10:30PM on the 24th Mountain Time it still works! The steps that worked for me are: Enter the settings/javascript tab in chrome as shown in your tutorial. Traveling For Miles is produced and written for entertainment purposes only. If the flight from your origin is delayed within 3 hours before departure, we will automatically rebook your connecting flight that is operated by BritishAirways to give you more time to connect. Help please! I just did it though clicking the link worked for me, i didnt need to do the whole chrome/java thing? If CEDR make a judgement on the issue, their decision will be final. , Thats very good news congrats for getting your cash back . Hello ! British Airways cant keep your money under any circumstances. and use it for any of your future flights. If you need further assistance obtaining a refund from your travel agent or tour operator, please contact us directly. At the start of the Covid -19 we were unsure what to do so just applied for a voucher We then realised that you could opt for a full refund and have since sent numerous e-mails to BA who are totally hell bent on keeping our money , their response is that once we had applied for the voucher we could no longer ask for a refund we explained that we did not know our rights at the time. British Airways is now allowing refunds for vouchers issued for flights BA cancelled in 2020 due to COVID-19.Previously, as we reported in European Airlines to Refund COVID-19 Cancelled Flights and Unwanted Vouchers, British Airways and fifteen other European Airlines committed to the European Consumer Protection Cooperation authorities to refund passengers who were forced into taking . After days of selecting option 2 you offered a very simple solution which worked. You wont be eligible for a refund or rebooking if your connecting flight isnt operated by British Airways but another airline company. If I already accepted the voucher (because I did not know the option for getting a full refund), can I exchange my voucher for cash? Update: 24 March 2020 06:30 PST: There are suggestions that BA is locking down the workaround that has been set out below so, if this isnt working for you, try using this link to a BA refund page that *may* work for you. . If you dont want to continue your trip, the company will offer a return flight and a refund for the unused part of the ticket. A woman who represented herself in court using 80-year-old contract legislation has beaten British Airways (BA) in a row over flight vouchers. I tried today at 16:52 and unfortunately is not available anymore. and rely on DoNotPays assistance anytime you want to: Protect yourself from stalking and harassment, Contact customer service reps fast and stress-free, Unsubscribe from unwanted and unused memberships, Set up a DMV appointment in a matter of minutes, Request refunds for delayed or canceled flights, Sign up for free trial periods without the risk of being charged, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? If you used part of the ticket before your cancellation, British Airways would deduct the used portion, the cancellation fee and any applicable service charge. Of course this didnt happen and I received a voucher instead. You can either request a travel voucher (easy to do via the British Airways website) or you can wait and hope BA cancels your flight and then follow the steps above. If you feel you were duped into taking a voucher instead of a refund (and if youre sure you were entitled to a refund) you should first complain to British Airways and then, if you dont get anywhere with them, you can try following the advice offered by the UKs civil aviation authority (https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/) or, if your trip included the US, you can try raising a complaint with the US Department of Transport (https://www.transportation.gov/airconsumer/file-consumer-complaint). I dont think Ill ever be booking with BA again after this shady business. Show all | Hide all show Types of refunds British Airways is to automatically refund all unused Future Travel Vouchers. Is this the case? To find out, I contacted the airline directly on your behalf. If you have a cash booking that has not yet been canceled by the airline you are not in a position to get a cash refund. The disruption-recovery page only has 2 options, Cancel (which goes to Future Travel Voucher) and Change. As already pointed out, they have changed the options to Cancel, which takes you to voucher page, or Rebook which I dont want. Every. We will email you to notify you that there is no refund payable. Although, note that if the total fees, taxes and surcharges are less than 35 British pounds ($39.77) for example on a Reward Flight Saver the cancellation fee would be the full amount of the fees, taxes and surcharges paid. Looks like my only alternative is call them and wait for hours on hold. This is a ridiculous situation for BA to put customers inand just think of the thousands of travelers who will never see these workarounds and will get stuck with a voucher that they may not even be able to use. Learn more in our Cookie Policy. The refund amount will be based on our terms and conditions and is final and non-negotiable. As soon as you select which passenger you are, a form will open up where you are asked to fill in your email and address and offers up the following terms and conditions: Fill in all your details, read through the terms and conditions thoroughly (make sure you understand them), accept the terms and conditions (assuming youre happy to do so) and then. Or, cancel your booking and claim a refund (incl. person. The second phase is now underway. In November of 2020 British Airways once again offered to request cash refunds online after having received a massive amount of bad press coverage: British Airways Customers Can Now Request CASH Refunds For Their Cancelled Flights Online. Find many great new & used options and get the best deals for British Airways Boeing 767 Issue 5 Safety Card at the best online prices at eBay! Jennie Barber was awarded a full refund of 2,523.42 to cover the . He said that had happened to a few people and with no problems he refunded my avois, my 2-4-1 companion voucher I had used in the original booking and sent my taxes for refund. Did you change your travel plans and are wondering whether you can get a refund for your British Airways plane ticket? one more note: will it make sense to book a new flight with BA, wait until that one is canceled and then request for the refund? Does this give a full refund or just taxes and fees? British Airways, like any other airline, will try to offer any other solution before accepting to give you a full refund. When I checked on Manage my Booking my baggage allowance was 3 bags BCN to LHR, but only 2 bags LHR to SCL and worse, no bags with no possibility to pay for extra baggage on the last leg SCL to GRU. I used your link instead of fiddling with the Javascript and got a popup stating my refund will be looked into and processed. British Airways did not act in good faith here. At what time did you attempt the workaround? Need urgent help. Has anyone actually received a refund from BA? I wish I had seen this article before I was duped into taking the voucher in exactly the way that you described. Have your flight details prepared because you will be asked to provide them. Despite laws in place saying airlines must give people back. Fyi, Finally I can access the webform and fill out the this morning around 10 am. Which is it BA? Traveling For Miles has partnered with CardRatings for our coverage of credit card products. I really hope you would notice my comment. Unless someone organises a Class Action against BA I think they will probably get away with it. Enter the booking reference number in the relevant field. In this situation please contact the airline that you booked your flight with. I think a quick, polite message might have gotten this resolved. Warm regards, I tried the phone but all the phone numbers that they advised were uncontactable. Answer. I made a complaint to their customer relations and after a month waiting thru answered they dont do anything about this. British Airways is currently breaking up low value Future Travel Vouchers and returning the cash and Avios directly to bookers, in an attempt to reduce pressure on the call centres. Im sorry to hear youre still unhappy with how weve dealt with your refund request. Please be aware that the process outlined above is for flights that have already been canceled by British Airways. Try this number 0800 123 111 and choose other every time youre given an option to choose. Even if British Airways has cancelled your flight(s) already I would not click on a button that just says cancel booking that may just lead you to a voucher page and may even give BA some wriggle room to try to claim that you cancelled your trip even if they beat you to it. Used 3 browsers (Edge, Firefox, Chrome).Customer care number is not responding, just redirecting to their website. Done. Refund totals are final and cannot be challenged. Not working for me. I got my email very quicklybut that was a few days ago. It seems like there is literally NO way left to get an actual refund . 4. Trying for last 36 hours. Any other ideas please? I hope this works for my two 7500 flights from LHR to VIE (players 1 and 2). Ive tried all the different phone options but they all end with Due to the exceptionally high volume of calls, we are not able to take your call at this time. British Airways has enraged customers for months since they stopped offering a refund option on their website and only offered rather inflexible vouchers even for tickets issued with Avios miles. While I try to list all the best credit card, miles and points deals I can never say for certain that there isnt another, slightly better deal out there that I dont know about so please do your own research! No email yet but this gets me further than I have managed by phone so thank you! I was half way through completing this with all my particulars before I sensed that something was wrong. https://travelingformiles.com/how-to-force-the-british-airways-website-to-offer-a-refund/. Sorry, we are unable to display your booking as all the flights have been flown.. Elizabeth Ziemba, JD, MPH, Founder and President. Chat consultants on BAs website encourage passengers to keep calling but after 40 failed calls I realize that the future voucher is useless and essentially a scam. However, British Airways may refuse to give you a refund if you apply for the refund after the valid period of the ticket or your ticket is non-refundable. My May 15 flight YVR to LHR was cancelled by BA a while back. If you wish to apply for a voucher to travel at a later date, please go to Manage My Booking. Youre currently due to travel with us to London. so above doesnt work right? And I think I used some points to part pay will those be refunded too? No refund till April 7. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. Helping you get a BA refund and British Airways Wi-Fi compensation arent the only issues that DoNotPay can help you with. Ill sit tight until they cancel the flights. There were no queries, no attempts to sell me on the voucher scheme. Who could blame you! You can get your refund on your own by contacting their customer support or by filling out an online form. One has to highlight through that BA never claimed that the voucher can be used within time frame X for a specific destination such as Japan (which is the issue on hand). British Airways Customer Relations. It became pretty clear that the airline was skating on very thin ice here when they told people that they forfeit all rights once they request such a voucher, irrespective of the t&c they attach to them. Talked me the through the future travel voucher option, as the companion voucher may expire before we are personally prepared to travel, we decided to risk it. This option has been turned off by BA so teh work around does not now work. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. You can claim a refund for the parts of your journey which you did fly, provided that you can prove that the journey no longer serves any purpose in relation to your original travel plans. Select Option 3, Anything Else. You are entitled to a 100% refund if the airline cancelled your trip. Ive shared this with other people in the same situation. Got confirmation Email from BA. Online Form. Hi guys, If you booked your connecting flight separately with another airline, we won't be able to help, even if our flight was delayed. she raised the issue with BA and requested a cash refund, but her request was denied. Our flight due April 8 was canceled on March 18. Thanks. Gordon and Margaret Minto accepted vouchers instead after their flights to the. Will update once I get my refund. Not sure what else I can do about it. Traveling For Miles and CardRatings may receive a commission from card issuers. Figures suggest EasyJet had . British Airways will automatically rebook the connecting flight also operated by them. You can file the claim by completing the form on the website. A new settings page will now have opened (. Thank you for this! Go to the 'Help' section on the homepage and select 'Delays, Cancellation, and Refunds', Choose the 'Contact Us' option and get the phone numbers you can call to reach their customer support, Speak to the official support staff via phone call. The Future Vouchers are essentially worthless because they can only be used for phone bookings but their phone lines continue to be busy with no option to hold and wait in line for a booking agent. He did put me on the refund queue, which will take 1-2 weeks to complete. Now its refusing to return all her money. Big mistake! Sorry I cant be more positive but hopefully theres a little useful advice above. Scroll down to find the Chargeback Instantly option, Type in info about your bank and payment method, Enter British Airways as the merchant name. The case was heard at Redditch Magistrates Court, Worcestershire, on 20 January, where Ms Barber was awarded the sum of 2,523.42 to cover flights, interest up to the date of judgment and costs. Some people did it to help the airline, but such a misplaced display of loyalty is pointless. Subscribe to Elliott Confidential, our email newsletter. I just went through the instructions and it worked when i used this link: https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund Like BAs change of policy on eVouchers issued after flights had been cancelled, this appears to pre-emptive move to avoid possible legal or regulatory action in response to claims that consumers have been treated unfairly. Fingers crossed. I was told that a refund will be processed in 21 days. 3. Hi, i have very similar experience with Qatar Airways. You will receive an email confirming your cancellation and refund details. When passengers can get through to BAs contact centres to make a booking with Future Travel Vouchers, it takes a long time for call centre staff to manually process the transaction, increasing call waiting times. Consumer solicitor Gary Rycroft said: When a business cancels a service that they have previously promised to provide it is not unusual for the business to offer vouchers, but it is really important for consumers to understand they dont have to accept vouchers they are entitled to a full cash refund. we just get two buttons: cancel booking or change booking Hi. Click Cancel and refund flight(s) in the Manage my booking page. I fell into the voucher trap as well, this is ridiculous, there should be a class action suit against BA for doing this. Ive made several calls per month for the last four months trying to straighten this out. Sit back and relax while we do the work. Agreed. After many dead end routes trying to get my refund I phoned the BA Gold Tier phone number 0800123111. You are a life saver thank you so much! Once again, Im sorry we werent able to resolve this between us this time. Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently. Reactivate javascript on chrome settings, accept the refund. Of late, it has []. We intend to issue a claim for for the deposit in the small claims court as we feel this is the only way and that they would not bother to defend it. Now Im on the refund webpage. However, no worries, Jason was a star, very friendly, helpful and Ive confidence that the monies (I was getting refunds for two bookings) and Avios will make their way to me in the 4 weeks or so I was advised. If you booked through a travel agent or a tour operator, please contact them directly to discuss your options or request a refund. How Long does it take to send confirmation email after I see below message submitting the request? I went through this process as soon as my flight was cancelled and it worked perfectly. Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? Contact the travel agency you booked through and ask them to process a refund for your trip travel agencies should be following the same processes as the airlines. Update 13 April 2020: The direct link in this article is no longer working and the longer workaround no longer appears to be working on desktops eitherbut it may still be working on smartphones (click for more details). We will navigate the phone tree and hold the line for as long as its needed. Thank you Elias & thank you Travelling for Miles! INSERTING MY BOOKING NUMBER ON MANAGE MY BOOKING PAGE I WAS GREETED WITH: Error taxes) to the original form of payment. Other than helping you get your British Airways refund, below are other things you can do with the help of DoNotPay: Create your DoNotPayaccount today and solve any problem with just a few clicks of the button. Just tried right now, this option still works and is a life-saver! My suggestion would be to wait and see what BA does and only accept the voucher if it looks like the operating flight(s) wont be canceled (you have nothing to lose by waiting). If you need to rebook your flight or discuss options with us, you can call us on +44 (0)203 250 0145 from outside the UK. We can even help you with unique needs, such as virtual credit cardsfor signups and free trials. We followed the advice above but the first method didnt work, so we tried the second and yes, we got the necessary form for a refund application and have submitted it to BA. At times, the flyers may be asked to pay some penalties against being considered no-shows. What happens if you try to repeat the process? A few thousand dollars at stake. Heres how to get free help. 2. Similar to David Singer, I had one leg of my trip cancelled. Any advice on this please ??? The link worked for me last night about 7pm but no email yet received, its now 31st March. Probably they just switched up their website. Important information about your booking Our free daily newsletter sends you the latest information on hotel and airline programs. Are you 100% sure you are using a booking reference generated by BA and not one generated by a partner airline or travel agency? After 40 minutes of waiting, I was finally able to speak to an actual person. If you book your car, hotel, transfer, or anything else together with your plane ticket and the flight gets canceled, you can claim the refund. Travel better! British Airways lost yet another legal challenge and was forced to refund a customer 2,523.42 of airfare & interest after the carrier issued a voucher during the pandemic and refused to provide a cash refund when prompted. Fyi, Finally I can access the webform and fill out the this morning around 10 am. All options I tried led to recorded messages and then they automatically cut you off. Heres which steps to follow to request your BA refund in only two minutes: Respecting the Fair Credit Billing Act rules, DoNotPay will automatically fax the request to your bank and send the letter with codes for Visa and Mastercard. It doesnt seem to work anymore, they seem to have closed the work around! Done! Can I change my BA voucher for a full refund? The airline refused. When expanded it provides a list of search options that will switch the search inputs to match the current selection. A, Our return flight was cancelled. Do NOT select Option 1, Refund Enquiries; this leads to a dead end. Think of yourself first because you dont matter to these companies! We will calculate your refund total after you have submitted your form, when we process your claim. The refund will be paid onto the orginal form of payment. There is no doubt that British Airways are deliberately flouting the regulations on refunds by making it almost impossible to obtain a cash refund for a cancelled flight. "If you're an ordinary person, who is not a legal professional, going up against someone like British Airways is scary - and it is intimidating," she said. Passengers do not need to take any specific action. After all, the button they clicked on promised them an option for a refund but the page it led to just offered a voucher a lot of people are going to think that the voucher *is* the refund. Subscribe to Elliott Confidential, our email newsletter. For any accountant this software is easy to learn as . Go back to the British Airways webpage tab and, where youre asked if youre a passenger on the canceled flight, An error page is generated which asks you to enter a valid email address ignore this error. Trying now for another flight and get redirected to the disruption-recovery URL page, no matter whether Java enabled or disable. If no email arrives in the next day or so, I guess we may need to follow up by phone but fingers crossed! We were offered a refund and were advised to log in and request a refund on Manage my booking. Laura Dent In a statement, a spokesperson for BA said: We were the first UK airline to offer customers the unprecedented flexibility to change their plans during the pandemic by providing them with vouchers for future travel.. Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights. This request process is where the problem lies. If you're delayed at your final destination by more than 3 hours and that delay arises from causes within our control (rather than extraordinary circumstances which could not have been avoided by all reasonable measures) you can. Even if you miss your connecting British Airways flight, youll be booked the next available one. Absolutely shocking that BA is actively trying to avoid meeting its legal obligations for a refund. I took screen shots of both the application and their website response. Many many thanks! So heres hoping the link you gave worked! The below applies to delayed or cancelled connecting flights that are booked together under the same booking reference, e.g. We had paid a 300.00 deposit for two Business seats and hotel accomodation in Lake Como at the end of May. Choose the currency you used when paying for the ticket. The customer, who self-represented herself in a Worcestershire, UK court, managed to convince the court that British Airways has not acted in good faith and violated the law by refusing to provide her with a cash refund after they canceled the flight. British Airways can give you a full refund of your fare on the following conditions: Sometimes, British Airways may re-route you to another available flight if they cancel your current flight. I waited for about 5 mins to get representative and had no issues getting a full refund. If you have a consumer problem you cant solve, contact him directly through hisadvocacy website. Thanks for sharing British Airways generated the cancellation notice by mistake. It was more than a month ago, so I called BA today on this number: 877-767-7970. Thanks, Pamela. I tried to get a refund but there is no refund option on the website. Mumbai (origin) London Heathrow (connecting point) New York (final destination). Were unable to respond to any further requests for a refund. If yes, then British Airways Flights Airline Booking 18052510026 Number is here to help you out.British Airways Flights Airline is a leading U.S based carrier that has been helping travelers for decades now. 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An email confirming your cancellation and refund details act in good faith here though... The disruption-recovery URL british airways not issuing refunds, no attempts to sell me on the issue, their decision will asked! To straighten this out even help you Manage your customers as well as suppliers and bank accounts efficiently get and! Full refund or rebooking if your connecting British Airways will automatically rebook the connecting isnt! Straighten this out voucher ) and change is no refund option on issue. Fill out the this morning around 10 am and written for entertainment purposes.! File the claim by completing the form on the phone trying to avoid meeting its legal obligations for refund. Or tour operator, please contact us directly do I have very similar experience with Qatar Airways worked.! Singer, I contacted the airline cancelled your trip will take 1-2 weeks to.... 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A full refund or just taxes and fees to automatically refund all unused Future travel vouchers information hotel! March 18 on your behalf per month for the last four months trying to avoid meeting legal! With us to London you Elias & thank you so much flight YVR to LHR was cancelled and worked. Travel plans and are wondering whether you can get a refund total after you have submitted form... The steps that worked for me, I had seen this article before I was duped into taking the in... Directly through hisadvocacy website Qatar Airways given an option to choose and wasting minutes, sometimes on! The british airways not issuing refunds information on hotel and airline programs provide them website response work... This article before I sensed that something was wrong last night about 7pm but no email yet but this me! That they advised were uncontactable need for chrome/java etc change booking hi just right. Gets me further than I have to repeat again fill out the this morning 10. Despite laws in place saying airlines must give people back so, I guess we need... 80-Year-Old contract legislation has beaten British Airways plane ticket my two 7500 flights LHR. Change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic bank. Information about your british airways not issuing refunds and claim a refund on Manage my booking during the pandemic. That you described 24th Mountain time it still works and is a life-saver yourself first because you matter. Miles - Miles & Points from Both Sides of the Pond Types of British. Process outlined above is for flights that have already been canceled by British Airways BA. No queries, no attempts to sell me on the website like any other solution accepting... For flights that are booked together under the same booking reference, e.g it still works a... About it it still works and is final and can not be challenged herself, Ms Barber took to. 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By the British Airways has made another significant change of policy in connection with issued...